MERVE GUNGOR
Brussels
Summary
Well-qualified customer service & pricing specialist with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
7
7
years of professional experience
Work History
Pricing & Customer Contract Specialist
Unilever Company
03.2024 - 06.2025
- Developed training materials to unify contract management processes and procedures.
- Tracked contract milestones and updated stakeholders to facilitate project progress.
- Ensured timely processing of specific customer conditions on sales orders.
- Developed and implemented strategies to reduce operational costs.
- Made valuable contributions to planning of promotions, pricing and inventory levels, enhancing inventory flow, revenue, and profits.
- Follow-up on the turnover with CD Finance team.
- Bold experience with CRM systems such as SAP, VisualFabriq, Salesforce.
Order Process Management
Sartorius Stedim Biotech
05.2019 - 03.2024
- Order Processing
- Follow-up deliveries/invoicing
- Order Escalations/forecasting
- SAP key user, incl MDG, BW, Salesforce
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Inventory on profit/loss incl reporting business figures to customers all the while respecting deadlines.
- Processing/ reporting claims on pricing (on-invoice).
- Follow-up on turnover together with CD Finance team.
- Ensured timely fulfillment of contractual requirements by closely monitoring progress and addressing potential issues proactively.
- Reduced risk exposure through diligent monitoring and enforcement of contractual obligations.
- Bold experience with CRM systems such as SAP, VisualFabriq.
Junior HR Assistant
Norauto
09.2018 - 04.2019
- Interim employee contract follow-up in SAP.
- To organize internal trainings on recruitment procedures.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
Education
Biomedical Sciences -
Vrije Universiteit Van Brussel
Skills
- Trilingual in French and Dutch and English
- Body language skills
- Analytical Skills
- Punctual and Reliable
- Dialectical thinking
- Administrative skills
- Presentation skills
- Customer service excellence
- Language fluency
- Product support
- Research and analysis
- Contracting policies and regulations
Timeline
Pricing & Customer Contract Specialist
Unilever Company
03.2024 - 06.2025
Order Process Management
Sartorius Stedim Biotech
05.2019 - 03.2024
Junior HR Assistant
Norauto
09.2018 - 04.2019
Biomedical Sciences -
Vrije Universiteit Van Brussel
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