Mercia Rosheuvel

• Analysing the market, identifying and mapping trends.
  Identifying accounts and preparing a strategic account plan.
• Coordinating market research, competitive analysis and working closely with Marketing.
• Responsible for B2B and New Business.
• Co-responsible for achieving departmental objectives, setting/achieving set targets.
• Optimising and implementing work processes. Setting up and executing acquisition plans.
• Administrative support for COO. Organising events, meetings, communication RVB. Mail management, calendaring and onboarding sales staff.
• Checking procedures, correspondences and administrative tasks.
• Supervising and coaching client managers and project managers
• Act as first point of contact between client and company and maintain telephone and personal contact with existing clients.
• Provide support to client in both technical and organisational terms.
• Identifying customer needs and translating these into a suitable solution within the range of services.
• Offering attractive sales proposals to existing/new customers and convincing them to proceed to purchase.
• Advising customers and informing them about our wide range of products.
• Assisting customers in signing investment contracts/framework agreements/SLAs in the office or at customer sites.
• Monitoring sales targets and managing (cold-call) acquisition team.

Since 2007, I have been working as a recruiter/social worker in the church community, in the Netherlands (Amsterdam headquarters) extending into Belgium (Antwerp/Brussels/Turnhout). In this function, I recruit migrants on the labour market after naturalisation and/or obtaining a residence status.

• Writing job profiles for a specific vacancies
• Selecting the most effective recruitment channels
• Collecting, screening and assessing incoming applications
• Answering the applications received
• Administration of all contact moments, vacancies, CVs.
• Conducting telephone interviews (and/or conversations via Skype) with candidates
• Conducting exploratory talks and/or job interviews with candidates
• Performing administrative tasks concerning the recruitment process, including recording contact moments with both candidates and companies
• Coaching candidates during the application process
• Screening candidates (e.g. contacting references or checking diplomas)
• Conducting negotiations on primary (salary) and secondary benefits (including pension, allowances, travel expenses, etc.) with candidates
• Possibly resolve immigration issues and new staff from abroad
• Maintaining contact with candidates
• Identifying and raising any bottlenecks in the provision of assistance
• Identifying relevant social developments and changes in legislation and regulations
• Participating in (multidisciplinary) consultations

• Operational management of employees.
• Co-responsible for achieving departmental objectives.
• Close cooperation with the Government (Ministry of Justice, Police, Council).
• Coaching and supervising FO employees.
• Conducting evaluation and performance interviews.
• Responsible for staffing.
• QM(Quality Monitoring).
• Project and Resource management.

• Managing employees
• Setting targets and goals
• Setting up training courses and workshops
• Conducting evaluation and performance interviews.
• Responsible for staffing.

• Answering customers' questions and explaining the services available, such as bank accounts, bonds, securities, shares, etc.
• Collecting information for new bank accounts, processing this information in combination with related forms or other documents.
• Refer clients to appropriate banking personnel based on their financial queries/needs.
• Asking clients for necessary information to open an account or rent a safe deposit box.
• Inform clients about procedures for applying for services such as debit cards, credit cards, cashing cheques or obtaining deposit slips.
• Obtaining credit information from authorised agencies.
• Receiving and recording customer deposits or other funds, issuing receipts by computer.
• Investigating and correcting possible errors at clients' request, based on client and bank information.
• Performing wire transfers.