Mercedes Lopez
Tullahoma
Summary
Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
5
5
years of professional experience
Work History
Healthcare Administrator
United States Air Force, USAF
05.2022 - Current
- Ensured the facility maintained a robust emergency preparedness plan, conducting regular drills and updating protocols as needed to remain compliant with industry best practices.
- Established a strong organizational culture centered around teamwork, open communication channels, continuous learning opportunities for employees.
- Proven ability to develop and implement creative solutions to complex problems.
- Spearheaded and implemented new projects to expand scope of engagement.
- Streamlined clinical documentation processes, resulting in reduced errors, increased accuracy, and improved compliance with regulatory requirements.
- Improved patient satisfaction by streamlining appointment scheduling and implementing electronic health records.
- Applied effective time management techniques to meet tight deadlines.
Healthcare Administrator
United States Air Force, USAF
04.2019 - 04.2022
- Facilitated effective communication between departments to ensure smooth operations and seamless coordination of patient care efforts.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Maintained up-to-date information in electronic medical records software.
Education
Bachelor of Arts - Healthcare Administration
University of Arizona Global Campus
Chandler, Arizona03.2024
Associate of Arts - General Studies
Northwest Florida State College
Niceville, Florida05.2017
Skills
- Operations Management
- Records Management
- Process Improvement
- Drug Inventory Management
- Administrative Staff Supervision
- Critical Thinking
- Heartsaver CPR AED
- Staff Training and Development
- Process Implementation
- Risk Mitigation
- Electronic Medical Record Software
- Patient Education
- Records Maintenance
Timeline
Healthcare Administrator
United States Air Force, USAF
05.2022 - Current
Healthcare Administrator
United States Air Force, USAF
04.2019 - 04.2022
Bachelor of Arts - Healthcare Administration
University of Arizona Global Campus
Associate of Arts - General Studies
Northwest Florida State College
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