Mem Mbeng Joy Stephanie
Ghent
Summary
Proven service professional with a track record of enhancing customer satisfaction. Skilled in relationship management and safe food handling, I excel in fast-paced environments, significantly contributing to service efficiency and cleanliness. Achieved performance targets by fostering continuous improvement, demonstrating exceptional salesmanship and guest service.
Overview
3
3
years of professional experience
Work History
Restaurant Server
Black and White Restaurant
01.2023 - 08.2024
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
Hotel Waiter
Fini Hotel
08.2021 - 09.2022
- Participated in regular staff meetings to discuss ways of improving overall hotel services, fostering a culture of continuous improvement among colleagues.
- Streamlined order-taking processes by effectively communicating with both guests and kitchen staff, minimizing errors and wait times.
- Consistently met or exceeded performance targets, including sales goals and service times, contributing to the hotel''s overall success.
- Addressed customer concerns promptly and professionally, resolving issues effectively to maintain positive relationships with patrons.
Education
Bachelor of Science - Geology
University of Buea
Cameroon11-2023
Skills
- Relationship Management
- Cleaning and sanitizing
- Service prioritization
- Drink Preparation
- Guest service
- Order Taking
- Salesmanship
- Cash Handling
- Safe Food Handling
- Customer Satisfaction
- Cleanliness
Languages
English
Bilingual or Proficient (C2)
French
Intermediate (B1)
Timeline
Restaurant Server
Black and White Restaurant
01.2023 - 08.2024
Hotel Waiter
Fini Hotel
08.2021 - 09.2022
Bachelor of Science - Geology
University of Buea
Similar Profiles
Bernat VilaBernat Vila
Head Waiter at Restaurant Black&Blue, Restaurant BlackHead Waiter at Restaurant Black&Blue, Restaurant Black
Vanessa BeaucejourVanessa Beaucejour
Operations Manager at White House Black MarketOperations Manager at White House Black Market
MACKENZIE HUDSONMACKENZIE HUDSON
Stylist / Sales Associate at White House Black MarketStylist / Sales Associate at White House Black Market