Mechels Vincent
Brugge
Summary
Dynamic professional with extensive experience in restaurant management and customer service. Skilled in policy enforcement, effective communication, and problem-solving, with a focus on training and mentoring staff to optimize daily operations and drive customer satisfaction.
Overview
13
13
years of professional experience
Work History
Floor Manager
Isabel''s
06.2025 - 10.2025
- Oversaw daily operations, ensuring prompt service and customer satisfaction.
- Trained and supervised staff on best practices and operational procedures.
- Managed inventory levels, coordinating stock replenishment with suppliers.
- Implemented quality control measures to maintain product standards.
- Resolved customer complaints effectively, fostering positive relationships.
- Collaborated with management to develop promotional strategies for increased sales.
- Managed store inventory and stock levels to maintain availability of products.
- Oversaw supply restocking, area cleaning, and product organization.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Restaurant Waiter
Grilloir
05.2024 - 06.2025
- Provided exceptional customer service, ensuring guest satisfaction and timely assistance.
- Assisted in menu item recommendations, enhancing dining experience for patrons.
- Processed orders accurately using point-of-sale system, minimizing errors during transactions.
- Collaborated with kitchen staff to ensure prompt food delivery and quality standards.
- Adapted quickly to high-pressure situations, managing multiple tables effectively during peak hours.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
Chef De Cuisine
Matinee
02.2022 - 05.2024
- Led kitchen team to ensure high-quality food preparation and presentation.
- Developed seasonal menus, incorporating local ingredients and innovative culinary techniques.
- Streamlined inventory management processes to minimize waste and optimize cost-efficiency.
- Trained and mentored junior chefs on culinary skills and kitchen safety protocols.
- Collaborated with front-of-house staff to enhance overall dining experience through effective communication.
- Optimized kitchen workflow by delegating tasks according to individual strengths, resulting in faster ticket times during peak hours.
- Reduced food waste through careful menu planning, portion control, and regular monitoring of product expiration dates.
- Ensured proper storage of perishable items according to HACCP guidelines, minimizing risks associated with foodborne illness outbreaks or spoilage costs.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Placed orders to restock items before supplies ran out.
Bartender
Cock&Lion
06.2015 - 08.2019
- Managed bar operations, ensuring efficient service and customer satisfaction.
- Developed and crafted unique cocktails, enhancing drink menu appeal.
- Trained and mentored junior bartenders, fostering skill development and team collaboration.
- Maintained inventory accuracy, optimizing stock levels and reducing waste.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Night Custodian
Intersoc
11.2012 - 04.2014
- Monitored premises to ensure safety and security during nighttime hours.
- Conducted regular patrols to detect and deter potential threats or breaches.
- Maintained detailed logs of activities, incidents, and observations throughout shifts.
- Collaborated with local law enforcement in emergency response situations.
- Implemented procedures for access control, ensuring only authorized personnel entered facilities.
- Trained new staff on security protocols and emergency procedures effectively.
Education
No Degree - Electrical Engineering
Vti
Brugge06-2001
Skills
- Employee management
- Customer relations
- POS systems
- Policy enforcement
Timeline
Floor Manager
Isabel''s
06.2025 - 10.2025
Restaurant Waiter
Grilloir
05.2024 - 06.2025
Chef De Cuisine
Matinee
02.2022 - 05.2024
Bartender
Cock&Lion
06.2015 - 08.2019
Night Custodian
Intersoc
11.2012 - 04.2014
No Degree - Electrical Engineering
Vti