Open To Work
MOHAMMED NIZAMUDDIN
Jeddah
Summary
Dedicated IT Support Specialist with 4+ years of experience providing technical assistance, system maintenance, troubleshooting, ticket management, and IT asset handling within high-demand environments. Proven ability in delivering L1/L2 support, optimizing performance, and ensuring seamless operations for end users and hospitality environments.
Work History
Cluster IT Support Specialist
Vivid Hotel
Jeddah
01.2025 - Current
- Provide cluster-level IT support across Radisson-operated properties ensuring uninterrupted hotel operations.
- Manage hotel management systems including PMS, POS, reservation systems, and guest service platforms.
- Maintain enterprise network infrastructure including LAN/Wi-Fi, VLANs, routers, switches, firewalls, and secure remote access.
- Ensure seamless functionality of front office, housekeeping, finance, reservations, and back-office systems.
- Administer Microsoft 365, Active Directory, email systems, and endpoint security policies.
- Monitor backups, server health, cybersecurity compliance, and system performance to prevent disruptions.
- Support IPTV, guest internet access, in-room technology, and conference room AV systems.
- Coordinate with corporate IT standards and vendors for upgrades and compliance.
- Provide rapid troubleshooting and root-cause analysis to minimize downtime.
- Maintain IT asset lifecycle, documentation, and audit compliance.
- Train hotel staff on systems usage and cybersecurity awareness.
- Enhance guest digital experience through reliable hospitality technology.
- Radisson Property
IT Support Specialist
Federal Contracting Company / 3T USA
01.2022 - 01.2024
- Delivered L1/L2 technical support for desktops, laptops, printers, and network devices.
- Installed, configured, and maintained operating systems, applications, and security tools.
- Managed user accounts and access rights through Active Directory.
- Resolved incidents via ticketing platforms while maintaining SLA compliance.
- Performed preventive maintenance and monitored system performance.
- Assisted IT procurement and vendor coordination.
- Maintained IT inventory and documentation.
IT Support Technician
Nyra Leadership Consulting
01.2019 - 01.2021
- Provided remote and onsite IT support for staff and clients.
- Managed updates, installations, patching, and antivirus maintenance.
- Troubleshot network issues and coordinated with service providers.
- Supported ERP/CRM systems and trained users.
- Resolved support tickets and streamlined workflows.
- Maintained IT asset records and documentation.
Overview
7
7
years of professional experience
1
1
Certification
Education
MBA -
BBA -
Skills
- IT Support & Troubleshooting
- Hardware / Software Diagnostics
- Ticketing Systems (Jira, Freshdesk, Zoho Desk)
- Network Support (LAN/WAN, Wi-Fi, Routers, Switches)
- IT Asset & Inventory Management
- ERP/CRM Support - Salesforce, Zoho, HubSpot, MS Dynamics
- Microsoft 365 / Active Directory
- Hotel Systems & Guest Technology Support
Certification
- Cybersecurity From Beginner to Expert - Logix Academy (Udemy)
- Advanced Microsoft Excel Certification - Udemy
- Ethical Hacking & Cybersecurity Course - Udemy
- The Complete Network Fundamentals Course - Udemy
- SQL Bootcamp - Udemy
- HR Management - Udemy
- PHR/SPHR - Udemy
Personal Information
- Date of Birth: 02/15/98
- Visa Status: Transferable
Languages
Urdu
First Language
English
Advanced
C1
Arabic
Elementary
A2
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteSalary Range
€45000/yr - €200000/yrTimeline
Cluster IT Support Specialist - Vivid Hotel
01.2025 - Current
IT Support Specialist - Federal Contracting Company / 3T USA
01.2022 - 01.2024
IT Support Technician - Nyra Leadership Consulting
01.2019 - 01.2021
ICFAI University - MBA,
Osmania University - BBA,