MS Office
Hi, I’m
May Kuku
Brussels
Summary
Customer-oriented office administrator committed to providing exceptional experience by responding swiftly to customer demands.
First-rate negotiation, problem resolution and time management abilities. Polished in responding to over 10,000 calls and inquiries to solve issues promptly. Proven to build and solidify customer relationships, develop client loyalty and increase customer retention.
Overview
11
years of professional experience
3
years of post-secondary education
3
Languages
Work History
Mconcepts Ltd.
Senior Administrative Assistant
11.2020 - 02.2023
Job overview
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Expertly coordinated logistics for functions both within and outside of organization.
- Researched and analyzed data to efficiently contribute to executive reports for monthly meetings.
- Coached new employees on administrative procedures, company policies, and performance standards.
- Acted as backup for other employees by providing support and adapting to requirements of department.
International Fashion Company
Customer Service Sales Specialist
11.2019 - 09.2020
Job overview
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Fostered top-quality service delivery by answering questions and solving problems related to product information, pricing and order fulfillments.
- Prepared invoices, reports, financial statements and other documents using MOffice and Shireburn.
- Trained new employees on customer service, money handling and organizing strategies.
- Achieved or exceeded company-defined sales quotas.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Kaidy Ventures Limited
Administrative Secretary
03.2014 - 09.2014
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Managed filing system, entered data and completed other clerical tasks.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Routed business correspondence, documents, and messages to correct departments and staff members.
Associazione Pro Tadino
Marketing and Communications Intern
01.2015 - 12.2015
Job overview
- Prepared social media posts and videos with eye for viral content strategies.
- Developed campaigns to increase public awareness of company and engage customers.
- Created and distributed surveys for data collection and analysis.
- Established and managed relationships with external data providers and research vendors.
Comune Di Gualdo Tadino
Public Relations Administrative Intern
01.2016 - 12.2016
Job overview
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Answered incoming phone calls pleasantly directed calls to appropriate personnel.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Maintained confidentiality and security of sensitive information to protect privacy and security of company data.
- Prepared and edited documents and reports for quality and accuracy.
BershkaAntwerp
Sales Assistant
07.2012 - 08.2013
Job overview
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Wrapped, boxed and weighed department products.
Education
I.P. I. Servizi Turistici E Commerciali R.CasimiriUmbria, Italy
High School Diploma
09.2014 - 07.2017
Skills
Account management
Good Telephone Etiquette
Teamwork and Collaboration
Organization and Time Management
Product and service sales
AP/AR proficiency
Office administration
Travel coordination
Customer and client relations
Language fluency - Italian, French
Business correspondence
Employee training and development
Social media knowledge
Software
Chrome OS
Adobe Creative Suite
Dropbox
Timeline
Senior Administrative Assistant
Mconcepts Ltd.
11.2020 - 02.2023
Customer Service Sales Specialist
International Fashion Company
11.2019 - 09.2020
Public Relations Administrative Intern
Comune Di Gualdo Tadino
01.2016 - 12.2016
Marketing and Communications Intern
Associazione Pro Tadino
01.2015 - 12.2015
I.P. I. Servizi Turistici E Commerciali R.Casimiri
High School Diploma
09.2014 - 07.2017
Administrative Secretary
Kaidy Ventures Limited
03.2014 - 09.2014
Sales Assistant
Bershka
07.2012 - 08.2013