Mathieu Le Maire
Strombeek-bever
Overview
6
6
years of professional experience
Work History
Customer Representative
Telenet
Brussels
01.2022 - Current
- Assisted customers with purchase decisions based on needs analysis.
- Responded to customer inquiries via phone, email and chat.
- Resolved customer complaints promptly and efficiently.
- Developed positive relationships with customers through friendly interactions.
- Handled difficult or emotional customer situations with empathy and professionalism.
- Cross-sold products and services when appropriate.
- Provided product and service information to customers.
- Utilized computer systems to access account information, enter notes, and update status codes.
Team Leader
colmar
Brussels
07.2021 - 01.2022
- Recruitment
- Inventory
- Team management
- Closing
- Customer relations
- Supplier relations
Manager's Assistant
colmar
Brussels
03.2020 - 07.2021
- Recruitment
- Inventory
- Team management
- Closing
- Customer relations
- Supplier relations
Team Leader
colmar
Brussels
03.2019 - 03.2020
- Recruitment
- Inventory
- Team management
- Closing
- Customer relations
- Supplier relations
Education
Team Management -
Horeca Forma BE Pro
Belgium01-2019
High School Diploma -
Centre Scolaire Eddy Merckx
Belgium01.2015
High School Diploma -
Centre Scolaire Eddy Merckx
Belgium01.2015
Skills
- Autonomy
- Good communication
- Adaptability
- Team spirit
- Excel
- Stress management
- Word
- Customer service
- Computer systems
- Customer relationship management
- Inventory management
- Team leadership
- Cross-selling techniques
Websites
Languages
French
First Language
Dutch
Elementary (A2)
A2
English
Advanced (C1)
C1
Timeline
Customer Representative
Telenet
01.2022 - Current
Team Leader
colmar
07.2021 - 01.2022
Manager's Assistant
colmar
03.2020 - 07.2021
Team Leader
colmar
03.2019 - 03.2020
Team Management -
Horeca Forma BE Pro
High School Diploma -
Centre Scolaire Eddy Merckx
High School Diploma -
Centre Scolaire Eddy Merckx