Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Zurab Mzhavanadze

Zurab Mzhavanadze

Leuven,VBR

Summary

Experienced and customer-centric professional with a diverse background in the hospitality and customer service industries. Proven skills in leadership, effective communication, conflict resolution, and salesmanship. Proficient in remote work and well-versed in psychology concepts and creative writing. Seeking new opportunities to utilize skills and contribute to a dynamic team.

Overview

6
6
years of professional experience

Work History

Waiter

Park Inn By Radisson
09.2023 - Current

As a dedicated breakfast waiter at Park Inn by Radisson, I ensure guests start their day with exceptional service and a delightful dining experience. With a keen attention to detail and a passion for hospitality.


Customer Support Specialist

Bolt
08.2021 - 04.2022

As a customer support specialist at Bolt, I provided remote assistance to customers. Working half-remotely with my laptop, I gained valuable experience and skills that enhanced my professional growth.

Service Manager

9 MTA
06.2020 - 06.2021

In my role as a restaurant supervisor, I led and coached the waitstaff, maintained a well-organized dining area, upheld the restaurant's service standards, and prioritized customer satisfaction.

Head Waiter

9 MTA
01.2019 - 05.2020

I provided exceptional customer service and utilized my food and beverage knowledge to make recommendations and upsell items as a waiter at a restaurant with international dishes and beers. I also effectively resolved conflicts and collaborated well with my team to ensure customer satisfaction.

Call Centre Representative

Books&joy
11.2017 - 11.2018

As a call center representative at Books&Joy, I utilized my verbal communication skills to provide excellent customer service and developed a deep knowledge and appreciation for books. It was a fulfilling journey that allowed me to grow both personally and professionally.

Education

Certificate Of Completion - Creative Content And SM Copywriting

Smart Academy
Tbilisi, Georgia.
2022

Some college coursework completed - Psychology

Georgian National University SEU
Tbilisi, Georgia.
2021

Skills

  • Exceptional customer service skills
  • Effective communication skills
  • Conflict resolution skills
  • Upselling and salesmanship skills
  • Leadership and team management skills
  • Remote work experience
  • Competent in psychology concepts and theories
  • Creative writing and copywriting skills
  • Social media management skills
  • Adaptability and flexibility skills

Languages

Georgian
Bilingual or Proficient (C2)
English
Advanced (C1)
Dutch
Beginner (A1)

Timeline

Waiter

Park Inn By Radisson
09.2023 - Current

Customer Support Specialist

Bolt
08.2021 - 04.2022

Service Manager

9 MTA
06.2020 - 06.2021

Head Waiter

9 MTA
01.2019 - 05.2020

Call Centre Representative

Books&joy
11.2017 - 11.2018

Certificate Of Completion - Creative Content And SM Copywriting

Smart Academy

Some college coursework completed - Psychology

Georgian National University SEU
Zurab Mzhavanadze