Experienced and customer-centric professional with a diverse background in the hospitality and customer service industries. Proven skills in leadership, effective communication, conflict resolution, and salesmanship. Proficient in remote work and well-versed in psychology concepts and creative writing. Seeking new opportunities to utilize skills and contribute to a dynamic team.
As a dedicated breakfast waiter at Park Inn by Radisson, I ensure guests start their day with exceptional service and a delightful dining experience. With a keen attention to detail and a passion for hospitality.
As a customer support specialist at Bolt, I provided remote assistance to customers. Working half-remotely with my laptop, I gained valuable experience and skills that enhanced my professional growth.
In my role as a restaurant supervisor, I led and coached the waitstaff, maintained a well-organized dining area, upheld the restaurant's service standards, and prioritized customer satisfaction.
I provided exceptional customer service and utilized my food and beverage knowledge to make recommendations and upsell items as a waiter at a restaurant with international dishes and beers. I also effectively resolved conflicts and collaborated well with my team to ensure customer satisfaction.
As a call center representative at Books&Joy, I utilized my verbal communication skills to provide excellent customer service and developed a deep knowledge and appreciation for books. It was a fulfilling journey that allowed me to grow both personally and professionally.