Matheus Pinheiro Virote
Bruxelles
Summary
Qualified Agent with documented history of meeting and exceeding sales goals. Known for strong relationship-building skills and commitment to maintaining loyal customers. Excellent record of expanding market share, retaining customers and promoting new initiatives.
Overview
5
5
years of professional experience
Work History
Mobile Expert
Samsung Experience Store
Brussels
07.2023 - 07.2024
- Provided support to customers in setting up new devices and transferring data between devices.
- Conducted product demonstrations to customers in store or remotely via video chat or phone call.
- Educated customers about their device's features and how to maximize its potential usage for productivity or entertainment purposes.
CS Advisor
Just Eat Takeaway
Brussels
06.2023 - 07.2023
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Answered customer inquiries over the phone and via email.
Salesperson
Courir Belgium
Bruxelles
08.2021 - 03.2023
- Handled customer complaints in a professional manner.
- Offered suggestions for additional items that may be of interest to customers.
- Assisted customers with finding the right product for their needs.
Agent Call Center
B - Connected
Bruxelles
10.2019 - 05.2021
- Utilized a computer system to track customer accounts and update order information.
- Provided product recommendations based on customer needs.
Education
Science And Modern Languages
Sint Victor Alsemberg
Alsemberg, BeerselSkills
- Organization
- Communication
- Problem Solving
- Technical Skills
- Adaptability
- Time Management
- Multitasking
- Teamwork and Collaboration
Languages
Portuguese
First Language
English
Advanced (C1)
C1
Dutch
Advanced (C1)
C1
French
Proficient (C2)
C2
Timeline
Mobile Expert
Samsung Experience Store
07.2023 - 07.2024
CS Advisor
Just Eat Takeaway
06.2023 - 07.2023
Salesperson
Courir Belgium
08.2021 - 03.2023
Agent Call Center
B - Connected
10.2019 - 05.2021
Science And Modern Languages
Sint Victor Alsemberg
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