Mary Rose Maes
Avelgem
Summary
Driven Senior Processing Officer with a proven track record at Fourseasons Immigration And Study Services, adept at prioritizing tasks and organizing workloads to meet deadlines, ensuring high customer satisfaction. Excelled in a fast-paced environment, demonstrating outstanding communication skills and a keen ability to assess student profiles. Achieved monthly sales targets, showcasing a blend of hardworking attitude and excellent interpersonal abilities.
Overview
6
6
years of professional experience
Work History
Senior Processing Officer(Supervisor)
Fourseasons Immigration And Study Services
03.2018 - 11.2023
- Prioritized and organized workload based on risk and severity to meet deadlines.
- Achieved high levels of customer satisfaction due to timely resolutions of any issues encountered during the processing phase.
- Supported fellow Processing Officers during periods of high workload or absences by stepping in to assist with their responsibilities.
- Collaborated with team members to achieve shared objectives and meet tight deadlines.
- Assess students' profiles for international school applications
- Thorough checking of the client's documents
- Proper record-keeping of all the documents of every clients with confidentiality
- Maintain record of all client engagements
Student Adviser
Wise Immigration And Study Services
07.2017 - 03.2018
- Initiates communications with incoming leads, prospects through company's efforts and the individuals as well.
- Taking responsibility for specific campaigns and promotional events as agreed with the Operational Manager meetings, orientations, symposiums, seminars or any form of gathering wherein the company can promote its interest.
- Enhanced student retention by providing personalized academic guidance and support.
- Identifies sales leads and sources; and achieves monthly sales target.
Education
Bachelor of Science - Hospitality Management
Cebu Technological University (Danao City Campus)
Philippines03.2017
Skills
- Enthusiastic and highly motivated person who is reliable
- Responsible and hardworking
- Possessing excellent communication and interpersonal skills
- Flexible within the working environment and able to adapt quickly and positively to challenging situations whilst remaining calm, focused and positive
- Mature with an outgoing, friendly personality who enjoys the challenge of working under pressure either independently or as a member of a pro-active team
Languages
English
Bilingual or Proficient (C2)
Dutch
Beginner (A1)
Timeline
Senior Processing Officer(Supervisor)
Fourseasons Immigration And Study Services
03.2018 - 11.2023
Student Adviser
Wise Immigration And Study Services
07.2017 - 03.2018
Bachelor of Science - Hospitality Management
Cebu Technological University (Danao City Campus)
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