Maryna Tarasiuk

Technical Skills

• Telecom Network Support – Troubleshooting and resolving issues related to voice transit, messaging (SMS, A2P, P2P), mobile data (GRX/IPX), LTE, and SS7 signaling, roaming hubs, and VoIP/SIP services;
• Protocol Analysis – Proficient in SIP, RTP, SDP, SS7 (MAP, INAP, CAP), Diameter, GTP (GTPv1/v2), ISUP, and SIGTRAN for troubleshooting and network optimization;
• Network Monitoring and Incident Management – Experience with network monitoring tools, proactive issue detection, and resolution; Voice & Data Quality Assurance – Investigating and resolving call failures, voice quality issues, incorrect routing, and service disruptions;
• Escalation Handling – Managing critical incidents, vendor escalations, and cross-functional coordination to ensure timely resolution; VAS & Cloud Communication Services – Support and troubleshooting for Value-Added Services (VAS), Location-Based Services (LBS), freephone, and inbound number services; Customer & Service

Customer & Service Management Skills

• Customer Complaint Resolution – Handling customer issues, providing technical support, and ensuring high service quality and customer satisfaction;
• Stakeholder Communication – Coordinating with internal teams, vendors, and operators to resolve network and service-related issues;
• Process Improvement – Identifying and implementing improvements in troubleshooting procedures and service delivery;
• Training and Knowledge Sharing – Providing training, documentation, and knowledge transfer to junior engineers and new hires