Mary Chatzigeorgiou
Auderghem
Summary
Digitalization specialist with proven success in delivering impactful solutions and enhance organizational performance. Basically getting things done!
Handling multiple tracks at once, in a collaborative approach with my team and stakeholders towards the same purpose is what I enjoy the most.
Overview
22
22
years of professional experience
Work History
Product Lead Chat(bot), Call(bot), Video
ING Belgium
01.2023 - Current
- Central product owner, responsible for the product/roadmaps and people
- Define the roadmap to maximize business value
- Prioritization of the product backlog
- Overseeing and implementing call/chat/video features ensuring consistency with the contact strategy (ex: GenAI chatbot, call reduction initiatives,..)
- Support the professional development of the Customer journey experts, recruitment
Product Owner Chat(bot)
ING Belgium
04.2021 - 01.2023
- Responsible for offering clients a smart, personal, and seamless experience within the chat channel, leading to a mature chat channel and chatbot in 2 years time.
- Managed the backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
- Developed comprehensive roadmaps outlining the product vision, goals, and milestones for successful execution.
- Collaborated with engineering teams and data analysts on technical feasibility assessments, resulting in realistic scope definition for projects.
- Motivated, empowered and challenged the squad members.
Product Owner CRM Salesforce
ING Belgium
04.2019 - 04.2021
- Focused on providing a user-friendly experience for ING employees handling leads in Salesforce
- Managed the backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
- Developed comprehensive roadmaps outlining the product vision, goals, and milestones for successful execution, leading to an implementation within 14 user groups in Belgium and the Netherlands within challenging target date.
- Collaborated with engineering teams on technical feasibility assessments, resulting in realistic scope definition for the different tracks
- Motivated, empowered and challenged the squad members.
Product Owner Insurance Digitalisation
ING Belgium
01.2018 - 03.2019
- Responsible for offering the best digital experience in Insurance
- Built a squad and a backlog in the new Agile way of working (Agile roll-out withing ING in January 2018)
- Participated in the project cycle, and motivated squad members.
- Managed backlog prioritization, ensuring alignment with business goals, the insurer and stakeholder expectations.
- Collaborated with engineering teams on technical feasibility assessments, resulting in realistic scope definition for projects.
Product Manager Life Insurances
ING Belgium
03.2017 - 12.2017
- Managed the lifecycle of life insurance products, developed and optimized products based on client needs, and improved end-to-end processes (ex: online medical questionnaire for insurances linked to mortgage loans).
- Maintained positive vendor relations to build strong partnerships.
- Managed stakeholder expectations effectively throughout the entire product development process.
Product Manager Life Insurances
Record Bank
10.2013 - 02.2017
- Managed the lifecycle of life insurance products linked to a credit, developed and optimized products and improved end-to-end processes.
- Maintained positive vendor relations to build strong partnerships.
- Managed stakeholder expectations effectively throughout the entire product development process.
Change Manager Marketing
Record Bank
07.2010 - 12.2012
- Managed program and change management for the marketing department, coordinated projects, and reported to the Executive Commitee.
- Built strong relationships with stakeholders at all levels, promoting a collaborative approach to managing change projects.
- Implemented change strategies by identifying areas for improvement and developing comprehensive plans together with an external consulting company.
Product Manager Credits
Record Bank
11.2008 - 06.2010
- Managed the Credit line lifecycle (mortgages, consumer loans)
Marketeer Credits
Record Bank
08.2007 - 10.2008
- Created motivating marketing campaigns and actions for all Credit products.
Perception coordinator
SIMIM (Société de l’industrie Musicale)
07.2002 - 08.2007
- Developed perception and communication strategies.
Education
Commercial Engineer -
University of Mons
01.2001
Skills
- Program Management
- Project Management
- Change Management
- Stakeholder Management
- Problem-Solving abilities
- Organizational Skills
- Team building
- Agile
- Product strategy
- Roadmap development
- Product Backlog Management
References
- Miente Bakker, ex-Product Area Lead Assisted Channels BE/NL (former Manager) Miente.Bakker@ing.com +31 6 52 53 20 23
- Vincent Blauw, Product Area Lead Global Assisted Platforms (main capabilities supplier) Vincent.Blauw@ing.com +31 6 23 02 62 53
Languages
French
Bilingual or Proficient (C2)
English
Advanced (C1)
Dutch
Advanced (C1)
Timeline
Product Lead Chat(bot), Call(bot), Video
ING Belgium
01.2023 - Current
Product Owner Chat(bot)
ING Belgium
04.2021 - 01.2023
Product Owner CRM Salesforce
ING Belgium
04.2019 - 04.2021
Product Owner Insurance Digitalisation
ING Belgium
01.2018 - 03.2019
Product Manager Life Insurances
ING Belgium
03.2017 - 12.2017
Product Manager Life Insurances
Record Bank
10.2013 - 02.2017
Change Manager Marketing
Record Bank
07.2010 - 12.2012
Product Manager Credits
Record Bank
11.2008 - 06.2010
Marketeer Credits
Record Bank
08.2007 - 10.2008
Perception coordinator
SIMIM (Société de l’industrie Musicale)
07.2002 - 08.2007
Commercial Engineer -
University of Mons
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