Sports
Marwan Siraj Cole
International Business Graduate
Antwerpen
Summary
Motivated individual with experience in supply chain and sales. Skilled in building customer relationships and understanding customer needs.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Account Manager, Inside Sales
Auto1
01.2023 - Current
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Informed customers of promotions to increase sales productivity and volume.
- Contacted regular and prospective customers to explain product features and solicit orders.
- Built client relationships by acting as liaison between customer service and sales teams.
- Anticipated clients' needs by staying in touch on regular basis.
- Managed over 50 customer call per day to increase sales
- Boosted client satisfaction by effectively addressing concerns and providing tailored solutions.
- Coordinated onboarding efforts for new team members, providing mentorship and guidance as they acclimated to their roles.
- Collaborated closely with cross-functional teams to ensure seamless service delivery for clients.
Ocean Export Agent
Ceva Logistics
08.2021 - 05.2022
- Freight forwarding
- Updated clients on cargo and mail statuses by closely monitoring receipt and tracking processes.
- Negotiated and arranged transport of goods with shipping or freight companies.
Supply Chain Trainee
Katoen Natie
09.2020 - 08.2021
- Reported emergencies, weather delays and carrier schedule changes to customers and supervisors.
- Supported senior company leaders by delivering reports outlining performance to drive process improvements.
- Transport planning
Front Office Receptionist
KBC
07.2019 - 08.2019
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Welcoming and assisting customers
- Informed customers of current promotions
- Identified visitors' needs to offer solutions and information
Business Development Intern
VAVAPPS
02.2019 - 05.2019
- Collaborated with teammates to develop advertising and sales presentations.
- Analyzed consumer behavior and purchases to anticipate future trends, adjustments and obstacles.
- Worked independently with minimal supervision.
- Contributed to sales and brand promotion.
- Digital marketing
Volunteer Youth Worker
Kilalo
01.2017 - 02.2019
- Managed and led activities promoting growth in mental, emotional and educational areas.
- Managing the youth center
- Organizing sports and educational events.
Sales Advisor - Student
Proximus
09.2017 - 12.2017
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Implemented brand marketing and sales campaigns.
- Maintaining an in-depth knowledge of store products to provide suitable recommendations to customers as needed.
Sales Advisor - Student
SportsDirect
06.2016 - 09.2016
- Ensuring that product shelves are well-arranged and adequately stocked with products.
- Maintaining an in-depth knowledge of store products to provide suitable recommendations to customers as needed.
Sales Advisor - Student
Proximus
03.2015 - 12.2015
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Implemented brand marketing and sales campaigns.
- Maintaining an in-depth knowledge of store products to provide suitable recommendations to customers as needed.
Education
Bachelor of Science - International Business
Thomas More Hogeschool
Mechelen 02.2016 - 07.2019
Skills
- Team player
International marketing research
Event planning
People management
Microsoft office suite
Self-Motivated
Customer-oriented
Cold calling skills
Networking skills
Business Development
Relationship building and management
Account management
Interests
Reading
Chess
Timeline
Account Manager, Inside Sales
Auto1
01.2023 - Current
Ocean Export Agent
Ceva Logistics
08.2021 - 05.2022
Supply Chain Trainee
Katoen Natie
09.2020 - 08.2021
Front Office Receptionist
KBC
07.2019 - 08.2019
Business Development Intern
VAVAPPS
02.2019 - 05.2019
Sales Advisor - Student
Proximus
09.2017 - 12.2017
Volunteer Youth Worker
Kilalo
01.2017 - 02.2019
Sales Advisor - Student
SportsDirect
06.2016 - 09.2016
Bachelor of Science - International Business
Thomas More Hogeschool
02.2016 - 07.2019
Sales Advisor - Student
Proximus
03.2015 - 12.2015
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