Martina Maini
Ghent,Belgium
Summary
Travel professional with extensive experience planning first-class personal and commercial experiences and understanding of evolving travel trends. Focused on meeting client requirements with well-prepared arrangements and itineraries meticulously matching varying budgets.
Overview
13
13
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Travel planner, Owner
TourCurious
Remote
07.2024 - 02.2025
- Planned private travel for small groups of American clients in the Czech Republic
- Managed client reservations and resolved travel issues
- Inspected hotels and prepared reports on each hotel on a data basis
- Used destination knowledge to enhance customer trips with local recommendations.
Group Travel Coordinator
Best Tour
Liberec, Czech Republic
10.2012 - 07.2024
- Organized and coordinated 30+ international group trips and cruises for 2000+ clients every year
- Hired seasonal office workers and tour guides
- Attended B2B meetings at hospitality workshops in Italy which led to 10+ new collaborations every year
- Tracked flight prices to secure best possible prices for customer trips.
- Used travel agency software to explore customers' purchasing options, offering clear comparisons and securing the best possible deals.
HR admin
Amazon
Prague
01.2022 - 12.2023
- Worked on support of key employee life cycle processes within the Benefits team
- Managed monthly Benefits for 20000+ Italian Amazon employees
- Updated and maintained all HR related data, the accuracy of information and key changes for employees
- Participated in the continuous improvement of HR processes
Text analytics consultant
Medallia
San Diego, USA
04.2020 - 01.2021
- Czech translation short-term project
- Developing keyword search queries for a global CRM cloud client
- Defining and refining rules to retrieve desired topics
Operations Executive for Italy
Ipsos
Prague
02.2018 - 09.2018
- Managed a network of 1500+ sub-contracted mystery shoppers in the Italian region
- Negotiated travel expenses, costs, and other service fees paid to shoppers
- Performed project planning for better shopping experiences including shopper training and scenario development and assignment of 500+ Mystery Shopping tasks every month
- Translated marketing materials and documents in English, Italian, and Czech for internal use and for clients such as Rolex, Renault, and Ferrero
Administrative Assistant, Internship
Embassy of the Czech Republic in Rome
Rome, Italy
06.2012 - 07.2012
- Gathered research data for the head of international commerce and the ambassador
- Translated promotion materials and documents for internal use in English/Italian/Czech
- Handled customer service inquiries on a day-to-day basis 20+ Czech or Italian citizens
Education
Bachelor of Arts - Italian Language and Literature
Masaryk University
09.2013 - 09.2017
Study Abroad Program -
Universitá Degli Studi di Verona
09.2013 - 06.2014
Secondary degree -
Institute of International Commerce
09.2009 - 09.2012
Skills
- Time efficiency
- Time-management
- Customer service excellence
- Stress tolerance
- Client relationship building
- Budget planning
- Critical-thinking
- Active listening
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Languages
Italian
Native
Czech
Native
English
Fluent
Spanish
Advanced
German
Elementary
Dutch
Elementary
Certification
- FCE – First Certificate in English, B2
- Drivers License, B, active driver
VOLUNTEERING
- Activities Coordinator, ESN - Erasmus Student Network, Brno, Czech Republic, 08/2014, 06/2015
- Local event volunteer, Girl Gone International, Ghent, Belgium, 01/2022, Present
Timeline
Travel planner, Owner
TourCurious
07.2024 - 02.2025
HR admin
Amazon
01.2022 - 12.2023
Text analytics consultant
Medallia
04.2020 - 01.2021
Operations Executive for Italy
Ipsos
02.2018 - 09.2018
Bachelor of Arts - Italian Language and Literature
Masaryk University
09.2013 - 09.2017
Study Abroad Program -
Universitá Degli Studi di Verona
09.2013 - 06.2014
Group Travel Coordinator
Best Tour
10.2012 - 07.2024
Administrative Assistant, Internship
Embassy of the Czech Republic in Rome
06.2012 - 07.2012
Secondary degree -
Institute of International Commerce
09.2009 - 09.2012
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