Martina Chodorová
Králuv Dvur
Summary
Proactive and hard-working commercial airline employee highly experienced as check-in and handling agent. Offers excellent communication and time management skills. Knowledgeable in heck-in/reservation systems (Amadeus, Gabriel, Altea, SitaDCS) with excellent safety record. Trained in flight line and private aviation operations.
Overview
19
19
years of professional experience
Work History
Ground Handling Agent
Eurojet Service
01.2021 - Current
- Reduced flight delays by effectively managing passenger boarding processes and timely baggage handling.
- Upheld company standards by maintaining professional appearance and demeanor at all times while interacting with passengers and colleagues alike.
- Enhanced ground operations efficiency by coordinating aircraft arrival and departure activities.
- Handled irregular operations such as flight cancellations or delays, providing timely updates to affected passengers.
- Ensured customer satisfaction through prompt and courteous service during check-in and boarding procedures.
- Assisted in the training of new hires within the Ground Handling Agent team, sharing expertise on standard operating procedures and best practices in customer service excellence.
- Coordinated ground crew activities to complete objectives on schedule.
Coordinator Passenger Check-in
Czech Airlines Handling
07.2005 - 01.2021
- Assisted passengers with special needs, providing compassionate care and facilitating smooth travel experiences.
- Collaborated closely with team members to achieve excellence in overall airport operations.
- Cultivated a friendly atmosphere at the gates, greeting passengers warmly upon arrival and departure.
- Maintained a calm and professional demeanor during high-stress situations, effectively addressing passenger concerns and fostering a positive travel experience.
- Expedited ticketing procedures for quicker processing times and reduced wait times for customers at the counter.
- Tagged baggage and routed to appropriate location for loading and screening.
- Oversaw ticketing, gate and ramp services.
Education
High School Diploma -
Secondary Vocational School of Civil Aviation
Prague2006
Skills
- Strong teamwork
- Customer service focus
- Safety awareness
- Passenger Assistance
- Ticketing and Reservations
- Cross-cultural sensitivity
- Customer Service
- Problem-Solving
- Team Leadership
Languages
Dog lover
I love working with dogs, dog trekking, with multiple long distance (>80km) trekking in Czechia and abroad. Being trusted by the dog, and trusting him, learned me to deal with unforeseen situations along my journeys.
Languages
Czech
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
German
Elementary (A2)
Timeline
Ground Handling Agent
Eurojet Service
01.2021 - Current
Coordinator Passenger Check-in
Czech Airlines Handling
07.2005 - 01.2021
High School Diploma -
Secondary Vocational School of Civil Aviation
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