Marlouis Ubenjum
Service Administrator
Scherpenheuvel, Flemish Region, Belgium
Summary
Dedicated and experienced professional Gender Affairs/ Human Rights Officer with history of promoting Gender Equality and Human Rights at the International and National levels for over 7 years. Have a good understanding of the European Union Institutions and the Policy making processes backed by a Masters in European studies. In depth knowledge of the European Union funding programme such as LIFE, ERASMUS+ , Horizon Europe and ability to draft a call for proposal(Grant) and Tender. Experience in customer service and administration in creating quotations for customers on behalf of the company. Possess a solid analytical skill with the ability to implement and deliver results on a timely manner meeting all deadlines. Self-motivated with the ability to work independently and within a team. Outgoing, flexible and can easily adapt to different situations and cultures.
Recognized consistently for performance excellence and contributions to success in the organization. Diploma as Policy Advisor and Project Consultant.
Overview
13
13
years of professional experience
3
3
Languages
Work History
Customer Service Administrator
TOMRA
Leuven
11.2023 - 12.2023
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Create sales Quotations and order confirmation for customers.
- Coordinated product shipments with correct freight company.
- Immediately brought critical issues to customer service manager for resolution.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Monitored front areas so that questions could be promptly addressed.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Collaborate with different teams such as the shipping department, service sales and warehouse to ensure that customers products are delivered on time.
- Amend sales quotations and orders upon request of customers.
Laboratory Assistant
Inbev
Leuven
10.2022 - 11.2022
- Obtained samples for testing following standard protocols.
- Collaborated with other departments to establish cohesive laboratory operations.
- Inspected laboratory equipment to maintain good working condition for optimal results.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Maintained documentation on tests performed in lab.
- Oversaw items in inventory and reordered before supplies diminished.
Sales Manager
Celltec
Scherpenheuvel, Flemish Region, Belgium
06.2022 - 09.2022
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Conducted team meetings to reinforce goals and objectives and set clear expectations.
- Established and cultivated solid business relationships with new or existing customers.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Evaluated performance against goals and implemented appropriate development plans.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Built relationships with customers and community to establish long-term business growth.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Gender Affairs Officer
United Nations
Aweil
03.2017 - 03.2021
- Supported dissemination and implementation of United Nations Security Council Resolution 1325 on Women Peace and Security.
- Monitored United Nations development in assigned policy areas such as gender equality and women's rights.
- Conducted research, gathered information from multiple sources and analyzed arguments in assigned policy areas.
- Contributed inputs to policy development as needed.
- Maintained excellent relationships with partners, policymakers and their advisers to support in stakeholder engagement.
- Built networks and coalitions with allies to drive change from within and outside organization.
- Contributed to implementation of advocacy strategy.
- Identified relevant advocacy opportunities and participated in relevant stakeholder consultations.
- Organized and coordinated seminars, workshops, political discussions, and other activities.
- Selected/send out invitations, received and registered participants during workshops or seminars.
- Offered written and oral advice to colleagues and partners on different related topics when necessary.
- Drafted correspondence, prepared daily/weekly reports and created materials tools for presentations during workshops and meetings.
- Liaised effectively with stakeholders to plan and design activities.
- Scheduled, prepared agendas, drafted minutes and represented organization in both external and internal meetings as appropriate.
- Maintained awareness of all gender developments and briefed team of any potential impacts during weekly meetings.
- Monitored and reported progress of organization's works and impacts.
- Drafted Concept notes and mobilized resources including funding to support implementation of activities.
- Organized campaigns and outreach programs to sensitize communities on early marriage, importance of girl child education and other gender stereotypes.
- Supported Organization in various administrative projects in collaboration with other departments.
- Mapped out relevant stakeholders and partners for collaboration.
- Planned and organized events on behalf of organization.
- Managed contact database and mailbox of Unit.
- Responded to all emails and phone calls of unit.
- Contributed content for organization website and drafted presentations.
- Acted as first contact point for all enquiries and complaints on behalf of my unit.
- Managed organization relation with clients and provided them with satisfactory advises as required.
- Coordinated all logistics aspects such as equipment tracking, material acquisition, logistic for personnel invited for conferences and seminars.
- Selected vendors and communicated regularly with them on delivery details of items.
- Prepared variety of different written communications, reports and documents to ensure smooth operations.
Human Rights Officer
Centre for Human Rights and Democracy in Africa
Buea
02.2012 - 06.2013
- Identified Human Rights Violations and interviewed victims
- Received and investigated complaints on Human Rights abuses such as unjust imprisonment, discrimination against women and social injustice
- Monitored and analysed information pertaining to Human Rights violation
- Liaised with other partners in fight of Human Rights violation
- Took notes on interviews and other workplace investigations, compiled records and organized documentation for cases.
- Participated in team-building activities to enhance working relationships.
- Compiled information and make daily report
- Provided support in preparation and development of organization's work plan
- Represented organization in external meetings as required
- Assisted in writing and production of key internal/external policy related documents
- Contributed to organization project management including project proposal writing.
- Supported advocacy and campaign activities.
- Spearheaded projects and programs throughout all phases from planning to execution.
- Examined complaints made by workers, conducted interviews and mediated disputes.
Gender Coordinator
Tanguini Law Chambers
Buea
01.2011 - 01.2012
- Compiled information relating to Gender and Human rights violations.
- Supported planning and implementation of activities to respond to victims of Gender Based Violence.
- Provided technical support to local Civil Society Organizations. within community to raise awareness on harmful cultural practices and discrimination against women.
- Provided support in drafting statements and briefing as required.
- Wrote articles for publication on website.
- Provided psychosocial support to victims of Gender Based Violence and assisted them in procedure to seek justice.
- Provided general administrative support to other departments such as coordination, minutes taking, drafting of correspondence and reporting of activities.
- Acted as interface between organization and our external partners.
- Organized meetings, took minutes, drafted reports for internal and external audiences.
- Maintained contact database up to date.
- Answerable to all enquiries via email, telephone calls and in person.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Led projects and analysed data to identify opportunities for improvement.
- Participated in team-building activities to enhance working relationships.
Education
Master of Science - European Studies
Belgian Italian Chambers of Commerce / UCLouvain
Brussels, Brussels CapitalMaster of Science - International Law
University of Yaounde II SOA
YaoundeMaster of Science - Business Law
University of Yaounde II SOA
YaoundeBachelor of Science - LLB law
University of Buea
BueaSkills
Policy Development and Dissemination
ACHIEVEMENTS
- Trained a variety of women as ambassadors of Peace to helped in the mediation and reconciliation processes in cases of conflicts
- Increased women participation in politics as more women were seen holding parliamentary positions
- Reduction of Early marriages; more girls were registered in school
- Creation of the Women League to continue the fight against women's discrimination
- Reduction in adolescent birth rate due to the introduction and sensitization of new family planning methods
- Increased in Community Awareness on Women's Right
- Introduced the Food for work program to promote peace
Computer skills
Excellent in microsoft word, Powerpoint and average in Excel
References
- Edward Affainie
Deputy Security Adviser
Department of Safety and Security
T: +263 24 233 8836 - 44 Ext 351 | M:+263 77 240 3218, +263 71 953 4630
affainie@un.org
United Nations
Harare, Zimbabwe| Building 7- Arundel Office Park
- Kasumi Nishigaya
Chief, Gender Affairs Unit/Senior Gender Advisor|The United Nations Mission in South Sudan (UNMISS)
Intermission: 190-2552|Cell: +211 912178273
Building 5 Skype: kasuminishigaya email: nishigaya@un.org
Timeline
Customer Service Administrator
TOMRA
11.2023 - 12.2023
Laboratory Assistant
Inbev
10.2022 - 11.2022
Sales Manager
Celltec
06.2022 - 09.2022
Gender Affairs Officer
United Nations
03.2017 - 03.2021
Human Rights Officer
Centre for Human Rights and Democracy in Africa
02.2012 - 06.2013
Gender Coordinator
Tanguini Law Chambers
01.2011 - 01.2012
Master of Science - European Studies
Belgian Italian Chambers of Commerce / UCLouvain
Master of Science - International Law
University of Yaounde II SOA
Master of Science - Business Law
University of Yaounde II SOA
Bachelor of Science - LLB law
University of Buea
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