Marlouis Ubenjum
Scherpenheuvel
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Known for excellent communication with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
2033
2033
years of post-secondary education
3
3
Languages
Work History
Service Administrator
TOMRA
- Creation of customers' orders into the system.
- Answered incoming calls and emails from current customers, and asked open-ended questions to determine needs.
- Collaborate with different teams, such as the shipping department, service sales, and warehouse, to ensure that customers' products are delivered on time.
- Identified trends in customer complaints and developed plans for addressing them.
Laboratory Assistant
INBEV
- Prepared samples for analysis by following standard laboratory procedures.
- Collected, recorded and analyzed data from various tests.
- Documented experimental procedures accurately in logbooks or electronic databases.
- Ordered supplies, obtained pricing and quotes, prepared purchase requests and maintained organized expenditure log.
- Cleaned, maintained and calibrated laboratory and field equipment to ensure continuous accuracy and functionality.
Sales Manager
CELTEC
- Established and cultivated solid business relationships with new or existing customers.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Demonstrated products to show potential customers benefits and advantages, and encourage purchases
- Compiled and analyzed data to determine approaches to improve sales and performance.
Education
Master of Science - European Studies
Belgian Italian Chambers of Commerce / UCLouvain
Brussels, Brussels CapitalMaster of Science - Management Science
Vrije University
Brussels, Belgium 04.2001 -
Master of Science - International Law
University of Yaounde II SOA
Master of Science - Business Law
University of Yaounde II SOA
Bachelor of Science - LLB law
University of Buea
Skills
- Customer service
- Product Knowledge
- Complaint resolution
- Strategic Planning
- Adaptability and Flexibility
- Time Management
- Stakeholder Management
- Data and Analytics
- Attention to Detail
- Teamwork and Collaboration
- CRM Software
- Multitasking
SKILLS SUMMARY
Excellent Communication
- Manage and follow up on incoming and outgoing emails, phone calls and mails.
- Taking minutes during meetings, write reports, correspondence and draft presentations for both internal and external use.
Organization
- Organize trips, meetings, appointments, manage calender and events.
- Organized and maintain a well functioning office environment, greet and assist visitors.
Problem Solving
- Offer solutions and strategies to streamline processes and improve efficiency
- oversaw team members and developed best practices to balance workload during peak hours reducing hourly burden per employee.
Timeline
Master of Science - Management Science
Vrije University
04.2001 -
Master of Science - Business Law
University of Yaounde II SOA
Bachelor of Science - LLB law
University of Buea
Service Administrator
TOMRA
Laboratory Assistant
INBEV
Sales Manager
CELTEC
Master of Science - European Studies
Belgian Italian Chambers of Commerce / UCLouvain
Master of Science - International Law
University of Yaounde II SOA
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