Markus Ratgeber
Berlin
Summary
After nearly 10 years as an Wahoo Experience Agent I would love to move on to the next opportunity at the company as a Sales Operations & Support Specialist.
Familiar with the needs of the offered position already through experience in customer support, dealer support and vacation replacement of the sales team through the years. Also I know most of the German dealers and stores.
Overview
9
9
years of professional experience
Work History
Customer Experience Agent
Wahoo Fintess
08.2015 - Current
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Leveraged excellent listening skills to understand each customer''s unique situation, resulting in tailored recommendations that met their specific needs.
- Manage product lifecycle, from testing returns to coordinating defective product shipments for analysis
Skills
● Experience in data entry/order processing/customer support
● Number driven
● Strong ability to solve problems independently
● Bilingual: fluent in English language, native German
● Experienced in Wahoo´s most common software systems like Netsuite, Klairy and Zendesk
● Ability to prioritize
Timeline
Customer Experience Agent
Wahoo Fintess
08.2015 - Current
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