Markus Ratgeber
Berlin
Summary
After nearly 10 years as an Wahoo Experience Agent I would love to move on to the next opportunity at the company as a Sales Operations & Support Specialist.
Familiar with the needs of the offered position already through experience in customer support, dealer support and vacation replacement of the sales team through the years. Also I know most of the German dealers and stores.
Overview
9
9
years of professional experience
Work History
Customer Experience Agent
Wahoo Fintess
08.2015 - Current
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Leveraged excellent listening skills to understand each customer''s unique situation, resulting in tailored recommendations that met their specific needs.
- Manage product lifecycle, from testing returns to coordinating defective product shipments for analysis
Skills
● Experience in data entry/order processing/customer support
● Number driven
● Strong ability to solve problems independently
● Bilingual: fluent in English language, native German
● Experienced in Wahoo´s most common software systems like Netsuite, Klairy and Zendesk
● Ability to prioritize
Timeline
Customer Experience Agent
Wahoo Fintess
08.2015 - Current
Similar Profiles
Caleb MockelCaleb Mockel
Front Desk Representative at Planet FintessFront Desk Representative at Planet Fintess
Alyssa WilliamsAlyssa Williams
Server, Host, Server Trainer at Wahoo Seafood GrillServer, Host, Server Trainer at Wahoo Seafood Grill
Julia SchneiderJulia Schneider
Server at Wahoo Seafood GrillServer at Wahoo Seafood Grill
Vanessa WeissVanessa Weiss
Marketplace Consultant | Business Development at AmazonMarketplace Consultant | Business Development at Amazon
Gabriel GarcíaGabriel García
Assistant Sound Engineer at Portstone StudiosAssistant Sound Engineer at Portstone Studios