MARK ADJETEY OKANG
Berlin
Summary
Dynamic and results-oriented professional with over seven years of experience in sales, account management, and operations, with a proven track record of driving strategic growth and streamlining business processes. Adept at managing client relationships, identifying market trends, and executing effective solutions to achieve business objectives. Demonstrated success in managing top accounts, consistently exceeding sales goals for both new and existing services. Organized, dependable, and skilled in prioritizing tasks, with a commitment to delivering excellent value and contributing to organizational success. Proven ability to foster teamwork and take on added responsibilities to meet and exceed team goals.
Overview
11
11
years of professional experience
Work History
Production Associate
Tesla Gigafactory Berlin-Brandenburg
11.2023 - Current
- Operated various machinery and tools essential for door manufacturing process, ensuring optimal performance and output
- Conducted thorough quality control inspections of door components to identify and address defects and quality issues, maintaining high production standards
- Performed rigorous tests to assess durability, functionality, and safety of doors, ensuring they met all required specifications and industry standards
- Analyzed production process to identify inefficiencies and areas for improvement, and proposed actionable enhancements to increase overall efficiency and product quality.
- Maintained flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
Logistics Associate
Amazon
05.2021 - 10.2022
- Tracked and documented incoming and outgoing trailers using yard management system, ensuring precise record-keeping and efficient yard operations
- Trained new employees on operational tasks, serving as inside facility instructor to facilitate effective onboarding and skill development
- Enhanced customer satisfaction by ensuring timely and accurate order fulfillment.
- Reduced order processing time with streamlined packing and shipping processes.
- Collaborated with cross-functional teams to develop comprehensive strategies for addressing complex logistics challenges.
Sales and Account Manager
FCM Ghana
05.2013 - 05.2020
- Generated invoices and receipts for clients, ensuring accurate billing and documentation
- Managed accounts payable and receivable, overseeing prompt payments and collections
- Collaborated with internal teams to address customer complaints and feedback, and identified cost-saving opportunities
- Acted as customer service representative on social media, addressing inquiries and resolving issues
- Maintained and reconciled general ledger accounts, bank statements, and cash transactions to ensure financial accuracy.
- Managed diverse portfolio of accounts, ensuring each client received personalized attention and support.
Education
MA. Innovation And Entrepreneurship -
Concordia University Chicago
Berlin, Germany10.2022
Diploma in Business Administration -
Ghana Institute of Management and Public Administration
Accra, Ghana12.2019
BSc. Economics -
Central University, Ghana
Accra, Ghana05.2014
Skills
- Client Relationship Building
- Sales strategy development
- Lead prospecting
- Strategic account development
- Business Development
- Account Management
- Customer Relations
- Problem-Solving
- Growth Strategies
- Supply Chain Optimization
- Teamwork and Collaboration
- Customer Satisfaction
Languages
English
Bilingual or Proficient (C2)
German
Beginner (A1)
Technical Skills
Microsoft Office
Microsoft Power BI
SAP S/4HANA
Amadeus Back Office
References
Available upon request.
Timeline
Production Associate
Tesla Gigafactory Berlin-Brandenburg
11.2023 - Current
Logistics Associate
Amazon
05.2021 - 10.2022
Sales and Account Manager
FCM Ghana
05.2013 - 05.2020
MA. Innovation And Entrepreneurship -
Concordia University Chicago
Diploma in Business Administration -
Ghana Institute of Management and Public Administration
BSc. Economics -
Central University, Ghana
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