Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Mariya Dyakova

Mariya Dyakova

Sofia

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience

Work History

Technical Talent Sourcer

Tide
Sofia
03.2025 - Current
  • Collaborated with hiring managers to understand staffing needs and job requirements.
  • Sourced candidates through job boards, social media, and networking events.
  • Screened resumes and conducted initial interviews to assess candidate qualifications.
  • Utilized applicant tracking systems to organize candidate information efficiently.
  • Provided candidate feedback to improve recruitment processes and experiences.
  • Provided weekly updates on sourcing activities to key stakeholders.
  • Managed candidate activity within Applicant Tracking System (ATS).

Payment Services Associate

Tide
Sofia
11.2022 - 03.2025
  • Identified needs of customers promptly and efficiently.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Dealing with international payments on a daily basis (via SWIFT and SEPA)
  • Processing refunds, recall requests and direct debit indemnity claims
  • Handling queries regarding issues with card payments (identifying, researching and resolving them).
  • Communicating on a daily basis with the Payment Operations Management team.

Customer Experience Associate

Crypto.com
Sofia
05.2022 - 07.2022
  • Assisting customers with cryptocurrency related questions
  • Drafted written correspondence and sent electronic information to customers regarding billing information and current promotions.

Customer Service Representative

Sitel
Varna
04.2021 - 05.2022
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Updated account information to maintain customer records.

Education

BBA - Social Management

Technical University of Varna
Varna, Bulgaria

Skills

  • Talent sourcing
  • Applicant tracking systems
  • Boolean search
  • LinkedIn sourcing
  • Interview coordination
  • Cross-functional teamwork
  • Multitasking Abilities

Languages

Bulgarian
First Language
English
Advanced (C1)
C1
Russian
Intermediate (B1)
B1

References

References available upon request.

Timeline

Technical Talent Sourcer

Tide
03.2025 - Current

Payment Services Associate

Tide
11.2022 - 03.2025

Customer Experience Associate

Crypto.com
05.2022 - 07.2022

Customer Service Representative

Sitel
04.2021 - 05.2022

BBA - Social Management

Technical University of Varna

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Mariya Dyakova