Marios Ndrejaj
Athens
Summary
Dedicated and hardworking individual with a strong ability to adapt and learn quickly. Experienced in various roles that emphasize teamwork and communication. Proven ability to thrive in fast-paced environments and deliver excellent service.
Overview
6
6
years of professional experience
Work History
Call Center Representative
NRG
12.2023 - 08.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Delivery Driver
Amazon
10.2022 - 09.2023
Head Waiter
Athens
05.2018 - 09.2021
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
- Improved communication between front-of-house and back-of-house teams, resulting in smoother operations during peak hours.
Education
Physiotherape
IEK DELTA
ATHENS09-2021
Skills
- Problem-solving skills
- Collaborative Teamwork
- Frosty Teamwork Dynamics
- Adaptability in Fast-Paced Environments
- Excellent Communication
- Fast Learner
Languages
Greek
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Albanian
Intermediate (B1)
Romanian
Elementary (A2)
German
Intermediate (B1)
Timeline
Call Center Representative
NRG
12.2023 - 08.2024
Delivery Driver
Amazon
10.2022 - 09.2023
Head Waiter
Athens
05.2018 - 09.2021
Physiotherape
IEK DELTA
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