Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Marios Ndrejaj

Athens

Summary

Dedicated and hardworking individual with a strong ability to adapt and learn quickly. Experienced in various roles that emphasize teamwork and communication. Proven ability to thrive in fast-paced environments and deliver excellent service.


Overview

6
6
years of professional experience

Work History

Call Center Representative

NRG
12.2023 - 08.2024
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Delivery Driver

Amazon
10.2022 - 09.2023

Head Waiter

Athens
05.2018 - 09.2021
  • Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
  • Trained staff members on use of POS system.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
  • Improved communication between front-of-house and back-of-house teams, resulting in smoother operations during peak hours.

Education

Physiotherape

IEK DELTA
ATHENS
09-2021

Skills

  • Problem-solving skills
  • Collaborative Teamwork
  • Frosty Teamwork Dynamics
  • Adaptability in Fast-Paced Environments
  • Excellent Communication
  • Fast Learner

Languages

Greek
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Albanian
Intermediate (B1)
Romanian
Elementary (A2)
German
Intermediate (B1)

Timeline

Call Center Representative

NRG
12.2023 - 08.2024

Delivery Driver

Amazon
10.2022 - 09.2023

Head Waiter

Athens
05.2018 - 09.2021

Physiotherape

IEK DELTA

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Marios Ndrejaj