Mario Monfardino
Bierbeek,VBR
Summary
Driven by a results-focused approach, I excelled as a Team Leader at Bavet, where I significantly enhanced customer satisfaction through effective staff management and service quality oversight. My expertise in workload management and adaptability, coupled with a knack for multitasking and active listening, has consistently improved team performance and efficiency. Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Team Leader
Bavet
2022.06 - 2024.05
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Bartender
Nirvana Kitchen
2021.06 - 2022.07
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Waiter and Bartender
Il Peperoncino
2019.05 - 2021.12
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Trained new servers on restaurant policies and procedures.
Education
Bachelor - Cultural And Linguistic Mediation
Università Degli Studi Di Sassari
Piazza Università 27, 07100 Sassari (Italy)04.2017
Skills
- Workload Management
- Customer Service
- Staff Management
- Multitasking Abilities
- Attention to Detail
- Self Motivation
- Work Planning and Prioritization
- Active Listening
- Adaptability
- Task Delegation
Languages
Italian
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Dutch
Upper intermediate (B2)
Spanish
Advanced (C1)
French
Elementary (A2)
Timeline
Team Leader
Bavet
2022.06 - 2024.05
Bartender
Nirvana Kitchen
2021.06 - 2022.07
Waiter and Bartender
Il Peperoncino
2019.05 - 2021.12
Bachelor - Cultural And Linguistic Mediation
Università Degli Studi Di Sassari
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