Marina Florentina Macavei
Asse
Summary
Dynamic and results-driven e-commerce professional with over 5 years of experience in driving online sales, optimising product listings, and enhancing customer experiences across diverse digital platforms. Proficient in utilizing data analytics to inform strategic decisions, manage inventory, and implement targeted marketing campaigns that increase engagement and conversion rates. Skilled in cross-functional collaboration, having successfully worked with marketing, logistics, and customer service teams to streamline operations and enhance brand visibility. Committed to staying ahead of industry trends and continuously improving processes to boost revenue and customer loyalty. Seeking to leverage expertise in a challenging e-commerce role to contribute to innovative growth strategies.
Overview
11
11
years of professional experience
Work History
Process Expert
VeePee Northern Europe
01.2019 - 01.2024
- Analyze current processes within various departments (e.g., order fulfillment, customer service, inventory management) to identify inefficiencies and bottlenecks
- Develop and implement process improvement initiatives aimed at enhancing performance, reducing costs, and improving service delivery
- Create and maintain comprehensive documentation for existing processes and workflows
- Establish standard operating procedures (SOPs) to ensure consistency and compliance across teams
- Work closely with cross-functional teams (e.g., IT, marketing, supply chain, and finance) to understand their processes and identify integration opportunities
- Communicate process changes and improvements to relevant stakeholders, ensuring understanding and buy-in
- Develop training materials and conduct workshops or training sessions for employees to improve their understanding of new processes and tools
- Foster a culture of continuous improvement by encouraging teams to share ideas and feedback on process improvements
- Design and optimize processes with a focus on enhancing the customer experience, ensuring timely delivery and quality service
- Gather customer feedback to identify pain points within the buying journey and address them through process improvements
- Monitor and evaluate the effectiveness of implemented process changes over time, making adjustments as necessary to ensure continued improvement
Optometrist & Sales Agent
LandOptic
01.2017 - 01.2019
- Conduct thorough eye exams to assess vision and check for eye health issues
- Prescribe corrective lenses, such as glasses or contact lenses, and ensure proper fitting
- Diagnose various eye conditions and diseases (e.g., glaucoma, cataracts, diabetic retinopathy) and provide appropriate treatment or referrals to specialists
- Educate patients about eye health, the importance of regular eye exams, and how to care for their eyes and vision
- Monitor and manage eye-related conditions associated with systemic diseases (e.g., hypertension, diabetes)
- Utilize various diagnostic tests and imaging techniques to evaluate eye health and vision
- Assess and fit patients for contact lenses, including specialty lenses if needed
- Provide follow-up care and monitor patients' progress, adjusting treatment plans as necessary
- Work with ophthalmologists, primary care physicians, and other health professionals to manage patient care
- Stay up-to-date with the latest advancements in optometry through ongoing education and participation in research studies
- Handle administrative tasks, such as maintaining patient records, billing, and managing the office
- Participate in public health initiatives, vision screenings, and educational programs to promote eye health in the community
- Explained features and advantages of products or services to promote sales.
Waiter | Assistant Manager
Arcade Caffe
01.2013 - 01.2017
- Assist in hiring, training, and supervising front-line staff
- Ensure that employees are adhering to company policies and providing excellent customer service
- Address customer inquiries and complaints promptly and effectively, ensuring a positive guest experience
- Oversee daily operations to ensure efficiency and adherence to standards
- This includes monitoring service quality, cleanliness, and safety protocols
- Assist with inventory control by tracking stock levels, placing orders, and organizing deliveries to maintain adequate supplies
- Conduct training sessions for staff on company policies, customer service standards, and operational procedures to ensure consistent service quality
- Collaborate with marketing teams to develop and implement promotional activities or events to increase revenue and enhance customer engagement
- Assist the manager in resolving operational issues and making decisions that affect the day-to-day running of the business
- Prepare reports for management as required, detailing sales figures, customer feedback, and operational challenges
- Monitor and evaluate the quality of food and beverages served, ensuring that they meet the establishment's standards
Education
University - Tourism and Commercial Management
University of Tourism & Commercial Management
06.2013
High School - mathematics & informatics
Theoretical High School
06.2010
Primary & Secondary School -
General School - 131
06.2006
Skills
- Communication
- Problem Solving
- Negotiation
- Analytical
- Microsoft Excel
Languages
Romanian
English
French
Personal Information
- Date of Birth: 02/05/91
- Gender: Female
- Nationality: Romanian
- Driving License: Cat. B
Timeline
Process Expert
VeePee Northern Europe
01.2019 - 01.2024
Optometrist & Sales Agent
LandOptic
01.2017 - 01.2019
Waiter | Assistant Manager
Arcade Caffe
01.2013 - 01.2017
High School - mathematics & informatics
Theoretical High School
Primary & Secondary School -
General School - 131
University - Tourism and Commercial Management
University of Tourism & Commercial Management
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