Marie Pilar Hategekimana Nyampinga
Vilvoorde
Summary
Dynamic and customer-focused professional with a proven track record of excellence in customer service. A dedicated team player with outstanding communication skills and proficiency in multiple languages. Known for adaptability, flexibility, and a strong desire to learn. Enthusiastic about leveraging these qualities to contribute effectively to a diverse and dynamic work environment while embracing the opportunity to travel the world as part of a collaborative team
Overview
6
6
years of professional experience
Work History
Project Consultant
SD Worx
09.2023 - Current
Dispatcher-Supervisor
Mobility Masters
02.2018 - 09.2023
- Oversee and coordinate daily operations
- Manage a team of approximately 100 cleaners
- Monitor incoming service requests
- Maintain communication with field staff and other relevant stakeholders to ensure seamless operations
- Routine quality controls
Customer Service, Logistics & Master Data Agent
Bacardi-Martini Belgium
07.2020 - 01.2021
Education
Bachelor of Science - Supply Chain Management
Odisee, Campus Brussels
Brussels, Belgium06.2021
High school Diploma Economics – Modern languages -
Maria Assumpta Lyceum
Brussels, Belgium01.2015
Skills
- Active Listening
- Decision Making
- Quality Assurance
- Problem Solving
Social Activities And Skills
In my free time, I like to read and write a lot. When I was little, I used to be member of a youth group., multilingual, trustworthy and precise in everything I do
Languages And Skills
Dutch, mother tongue, mother tongue, English, Advanced, Advanced, German, Intermediate, Intermediate, French, Advanced, Advanced, Typewriting & word processing: Intermediate: Office 2016, including Word, Excel, PowerPoint, ERP-system: Intermediate, Power BI: Intermediate
Languages
Dutch
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
English
Advanced (C1)
Kinyarwanda
Upper intermediate (B2)
Affiliations
- Painting
- Reading
- Writing
Timeline
Project Consultant
SD Worx
09.2023 - Current
Customer Service, Logistics & Master Data Agent
Bacardi-Martini Belgium
07.2020 - 01.2021
Dispatcher-Supervisor
Mobility Masters
02.2018 - 09.2023
Bachelor of Science - Supply Chain Management
Odisee, Campus Brussels
High school Diploma Economics – Modern languages -
Maria Assumpta Lyceum
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