Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Hobbies And Interests
Timeline
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Maricel Blomme

Bassevelde

Summary

A detail-oriented professional with experience in SaaS, HR, and business applications, focused on helping things run smoothly. Skilled at managing partner and employee relationships in global settings, with a hands-on approach to improving processes and working together as a team. A clear communicator who enjoys collaborating with diverse groups to achieve common goals. Passionate about learning, solving problems, and making sure clients have the best experience to help the company succeed.

Overview

9
9
years of professional experience

Work History

Logistics & Order Fulfillment Assistant

Interim Daoust for Riverwoods
01.2025 - Current
  • Process and organize incoming shipments, ensuring accurate sorting, storage, and inventory tracking to maintain optimal stock levels
  • Efficiently retrieve items from inventory, securely pack orders, and prepare shipments in line with company standards and customer expectations
  • Manage product returns, restock inventory, and handle defective goods to support seamless warehouse operations
  • Provided backup support for other departments during peak periods, demonstrating versatility and teamwork within the company.
  • Continuously updated knowledge of company policies, procedures, and best practices to ensure compliance at all times.

Professional Services Specialist

Fresha
05.2018 - 06.2024
  • Company Overview: London HQ - Remote Belgium
  • Reduced onboarding led time to an average of 5 business days, the shortest in the team
  • Most reviewed and moderated Marketplace profiles within the team
  • Developed the first Marketplace Quality Guidebook 2019, now the foundation of QA processes
  • Led new employee onboarding and training, covering the Fresha ecosystem, Marketplace QA Process, Excel basics, and Photoshop fundamentals
  • Guide partners through the onboarding process, setting clear expectations and providing training to drive platform adoption
  • Ensure quality assurance, track project progress, and maintain accurate records using HubSpot
  • Clearly explain the Fresha Ecosystem, including Fresha Pay Online, Booking Software, and the Marketplace
  • Manage expectations, mitigate risks, and oversee a smooth go-live process through video calls, emails, WhatsApp, or phone support
  • Create high-quality partner profiles with a focus on activating payment features
  • Help partners optimize their presence on the platform by reviewing account quality, including images and SEO-friendly descriptions
  • Mentored junior staff members, fostering a supportive environment that encouraged continuous learning and skill development for all team members.
  • Organized workshops for both internal teams and external clients, promoting knowledge sharing across various teams.
  • Analyzed client feedback to identify areas of improvement, implementing changes as needed to maintain excellence in customer service.

HR Administrator

deVere Acuma
07.2017 - 04.2018
  • Successfully managed onboarding and offboarding for a multi-national workforce, ensuring compliance with UAE labor laws
  • Led visa processing and compliance, coordinating with government authorities to ensure smooth employee transitions
  • Managed full employee lifecycle, from onboarding to exit formalities
  • Handled visa applications, renewals, and cancellations, ensuring compliance with UAE labor regulations
  • Provided daily administrative support to the HR team, including handling petty cash reports and supplier communications
  • Prepared new hire letters, employee contracts, and corporate policies.
  • Handled on-boarding process for newly hired employees, which included distribution of all paperwork, coordinating training sessions and buddy system. Facilitated the lodging and serve as a knowledgeable resource for all procedures and other assistance needed to settle in Dubai.
  • Updated HR database with new employee information, changes in benefits, and other details.
  • Ensured accurate record-keeping by conducting regular audits of personnel files and HR databases.
  • Ensured operational continuity, providing critical administrative support during staff absences and peak workload periods. Oversaw front desk operations, managed deliveries, and supervised office staff, including the office help boy and maintenance personnel, ensuring a well-maintained and efficient workplace.

Advertising & Promotions Executive

GAPA International FZ LLC
05.2017 - 06.2017


  • Created high-engagement digital content, boosting brand visibility and customer interaction
  • Increased event attendance and app downloads through targeted marketing campaigns
  • Write and managed social media content, blogs, videos, and graphics to enhance brand presence
  • Engaged with audiences online, driving conversions and increasing customer loyalty
  • Maintained and updated the website and promotional listings for accuracy and relevance
  • Collaborated with clients and the marketing team to ensure optimal event promotion strategies

HR Admin Executive

Capitarise Property Management
04.2016 - 02.2017
  • Handled confidential information with utmost discretion, ensuring sensitive data was protected from unauthorized access.
  • Supported HR functions with emphasis on record keeping, data entry, end-to-end recruitment,and general HR tasks.
  • Organized company events and conferences, resulting in increased employee engagement and networking opportunities.
  • Maintained HR documentation (contracts, payroll, timekeeping records) for accuracy and compliance
  • Handled employee relations and conflict resolution, ensuring a positive workplace environment
  • Created marketing materials and real estate ads, including photography and video content

Education

Bachelor of Science - HR Development Management

Technological Institute of The Philippines
Philippines
04-2013

Skills

  • Employee lifecycle management
  • Client relationship management
  • Employee training
  • Efficiency improvement and compliance management
  • SaaS and CRM proficiency
  • Operations management proficiency
  • CRM Systems (HubSpot, Slack)
  • Introductory proficiency in Photoshop
  • Visual content creation
  • Experienced in Microsoft Office applications
  • Effective deadline management
  • Effective workload management

Languages

English
Bilingual or Proficient (C2)
Dutch
Intermediate (B1)
Filipino
Bilingual or Proficient (C2)

Personal Information

Driving License: Belgian Driving License - Category B

Hobbies And Interests

  • Photography - Capturing landscapes and portraits with a creative touch
  • Traveling - Exploring different cultures and cuisines worldwide
  • Digital Design - Creating visuals using Photoshop and Canva

Timeline

Logistics & Order Fulfillment Assistant

Interim Daoust for Riverwoods
01.2025 - Current

Professional Services Specialist

Fresha
05.2018 - 06.2024

HR Administrator

deVere Acuma
07.2017 - 04.2018

Advertising & Promotions Executive

GAPA International FZ LLC
05.2017 - 06.2017

HR Admin Executive

Capitarise Property Management
04.2016 - 02.2017

Bachelor of Science - HR Development Management

Technological Institute of The Philippines

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Maricel Blomme