MARIANA NEVES DA SILVA
Summary
Hardworking and passionate job seeker with strong organizational skills.
Ability to handle multiple projects simultaneously with a high degree of accuracy.
Years of experience with customer service, offering quality, agility and satisfaction in all service provided.
Overview
5
5
years of professional experience
Work History
Social media marketer
Merced Hostel
11.2023 - 12.2023
- Volunteered a with a focus on promoting the hostel on social media
- Increased Instagram engagement through strategic interaction with hashtags and follower comments
Barista
Nam's Coffee
02.2022 - 07.2023
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained a clean and organized workspace for optimal productivity and safety.
Bartender Assistant
Pepperoni's
02.2019 - 11.2021
- Supported bartenders with essential tasks, resulting in more efficient bar operations.
- Delivered food to customers at bar and tables.
- Experience in cocktails, cold and hot drinks.
- Agility and high quality of all service provided.
- Collaborated with other dining room and bar staff to facilitate efficient service.
Education
Nurse -
Unicesumar
Maringá, Parana01.2021
Skills
- Social listening
- Problem-solving
- Multilingual
- Communication skills
- Customer service
- Clear and effective communication
- Organizational ability
- Honest and Dependable
Languages
Portuguese
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Intermediate (B1)
Dutch
Beginner (A1)
Personal Information
Nationality: Brazilian
Timeline
Social media marketer
Merced Hostel
11.2023 - 12.2023
Barista
Nam's Coffee
02.2022 - 07.2023
Bartender Assistant
Pepperoni's
02.2019 - 11.2021
Nurse -
Unicesumar
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