Summary
Overview
Work History
Education
Skills
Timeline
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Maria Lynda Missier Glady Antony

Maria Lynda Missier Glady Antony

Product Specialist
Berlin

Summary

Experienced Product Specialist with a strong background in customer service, product success, and market analysis. Skilled in brand positioning, sales team building, and cross-functional collaboration with various products . Known for reliability, adaptability, and a results-focused mindset. Excels at product lifecycle management and a very adaptable person. Successfully delivered various product setup based on clients requirement.

Overview

7
7
years of professional experience
6
6
years of post-secondary education
2
2
Languages

Work History

Onboarding Product Specialist

Freshworks
04.2024 - 04.2025
  • As the primary point of contact for customers, I ensure that I stay up to date with the latest product features, business benefits and pricing structures.
  • This allows me to confidently advise customers on how our products can meet their specific needs by maintaining this knowledge, I can effectively recommend products also give alternative solutions that may also serve their requirements.
  • I make it a priority to connect with multiple internal and external stakeholders within both the customer's organization and within our business which helped me understand the industry landscape and stay attuned to evolving market trends, which in turn enhances my ability to offer relevant solutions to the B2B customers.
  • Achieved many API integrations for the clients based on the business requirements using the JSON script.
  • Focused on providing products to clients in a satisfactory manner which helped me to build more trust with my clients and have received multiple satisfaction surveys.
  • Used tools like Postman, Jira, and Data Squirrel to manage data and meet requirements. Mainly focused on Freshdesk as it is Freshworks key product which is same as Zendesk.
  • In addition, to keep myself on track, I used Power BI for presentations and weekly status updates.
  • Data migration was done based on the business requirement during the period of Onboarding.

Senior Process Executive

Cognizant Technologies
01.2020 - 11.2021
  • Generated weekly and monthly reports summarizing key performance maintaining the KPI and KRI's and indicators associated with customer service activities.
  • Collaborated with team members on projects related to process optimization initiatives.
  • Done multiple demo's to business clients and customers for various products.
  • Used multiple tools like the Integrate to manage data along with clarity for data visualization and cleaning.
  • Hands-on experience working with the Salesforce CRM to track and manage the customer data.
  • Worked closely with other departments such as IT, retail marketing, and finance to ensure smooth operations across teams.
  • Evaluated existing processes and systems used within the organization and recommended changes as necessary.
  • Resolved escalated issues from customers promptly while ensuring satisfaction with the solutions provided.
  • I also gained hands-on experience working with Advance MS, Excel, and Tableau also prepared a presentation for the complete team report to review visually.
  • Connected with multiple customers for insurance purchase.

Customer Service Representative

HCL Technologies Ltd
09.2018 - 08.2019
  • Collaborated on numerous global projects mainly worked with a US company based project, gaining expertise in managing a team and doing quality checks.
  • Gained experience using new technologies to update data, examine data and as well as manage each individual query.
  • Managed client inquiries provided accurate information about the products and technical support.
  • In order to develop solutions that satisfy client expectations, I collaborated with other departments to resolve challenging issues.
  • Efficiently defused heated situations while maintaining composure and professionalism.
  • Strong client relationships were developed in order to encourage loyalty.
  • Worked closely providing assistance with billing, settlement of payments also kept track of cx queries driving monthly report to present in meetings.

Education

Master of Science - Big Data Analytics

Sheffield Hallam University
United Kingdom
01.2022 - 07.2023

Bachelor of Science - Information Technology

Hindustan University
India
06.2014 - 08.2018

Skills

  • Microsoft Office

  • Microsoft Word

  • Microsoft Excel

  • Microsoft PowerPoint

  • Power BI

  • Customer success

  • Product Management

  • Healthcare Analysis

  • Agile Methodologies

  • Research and analytical skills

  • Tableau

  • JIRA

  • Adaptable person

  • Good Communication and Writing Skills

  • Postman Integration

  • Data analysis and interpretation

  • Strategic sales techniques

  • Salesforce proficiency

Timeline

Onboarding Product Specialist

Freshworks
04.2024 - 04.2025

Master of Science - Big Data Analytics

Sheffield Hallam University
01.2022 - 07.2023

Senior Process Executive

Cognizant Technologies
01.2020 - 11.2021

Customer Service Representative

HCL Technologies Ltd
09.2018 - 08.2019

Bachelor of Science - Information Technology

Hindustan University
06.2014 - 08.2018

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Maria Lynda Missier Glady AntonyProduct Specialist