Maria Claudia Mora
Teplice
Summary
Customer-focused Cabin Crew Member with experience in providing a excellent service to passengers on diverse international flights. Possess strong safety and emergency handling skills along with established expertise in customer service, complaint resolution, and communication. Proven ability to stay calm under pressure and make decisive decisions that ensure passenger satisfaction while adhering to high safety standards. Flexibility for schedule and shift changes; ease of teamwork.
Overview
7
7
years of professional experience
Work History
Cabin Crew Member
Ryanair
Charleroi
04.2023 - 04.2025
- Followed company regulations and rules promoting safe environment for both travelers and employees.
- Maintained a professional appearance at all times.
- Provided first aid assistance to passengers when is necessary.
- Anticipated needs os passengers to enhance comfort and promote enjoyable flight.
- Develop and maintained effective working relationship.
Waitress
Virgen de la estrella
Toledo
07.2020 - 01.2023
- Customer service. Provide friendly and efficient service, resolving queries and handling complaints effectively
Waitress Trainee
100montaditos
Toledo
11.2019 - 03.2020
- Contributed to a positive customer service experience by providing excellent customer service skills.
Waitress
Sushi Shikigami
Teplice
03.2018 - 03.2019
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Education
CCA - Cabin Crew
Air-Hostess
Toledo, Spain 06-2022
Bachelor of Science -
High School Freddy Acevedo
Tachira, Venezuela07-2017
Skills
- First aid assistance
- Safety regulations
- Emergency procedures
- Teamwork
- Clear communication
- Conflict resolution
- Time management
- Cultural awareness
- Problem solving
- Customer assistance
Languages
Spanish
First Language
English
Upper Intermediate (B2)
B2
Portuguese
Intermediate (B1)
B1
Czech
Elementary (A2)
A2
Timeline
Cabin Crew Member
Ryanair
04.2023 - 04.2025
Waitress
Virgen de la estrella
07.2020 - 01.2023
Waitress Trainee
100montaditos
11.2019 - 03.2020
Waitress
Sushi Shikigami
03.2018 - 03.2019
CCA - Cabin Crew
Air-Hostess
Bachelor of Science -
High School Freddy Acevedo
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