Marco Spanti
Hasselt
Summary
Professional Back Office Executive with excellent interpersonal skills and extensive customer service and sales experience. Team-oriented leader proficient in time-management and improving efficiency.
Overview
8
8
years of professional experience
Work History
Back Office Executive
Lynk&Co.
07.2023 - Current
- Supervised processing of orders, order tracking and delivery of goods
- Organized office operations, leading daily activities and controlling correspondence.
- Received purchase orders and processed invoices for payment.
- Improved interdepartmental communication through regular meetings, detailed reporting, and proactive collaboration on projects.
- Achieved high levels of accuracy in data entry tasks through close attention to detail and regular quality checks.
- Increased customer satisfaction by providing timely backend support to customer service team.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Customer Service Representative
H&M
12.2021 - 07.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Creative Writer
Typee
01.2017 - 01.2021
- Created content for websites and online publications.
- Edited and proofread drafts of articles and other documents.
- Developed and pitched story ideas to editors.
- Wrote fiction or nonfiction prose such as short stories, novels or biographies as well as advertising material for use in promoting sale of goods and services.
- Increased website traffic with search engine optimized blog articles and social media posts.
- Boosted audience engagement through regular production of high-quality newsletters, articles, and blog posts.
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
- Worked with copyediting and development editors to enhance development and presentation of each piece.
- Collaborated with editors to refine drafts, ensuring consistent tone and style across various platforms.
- Conducted thorough research on diverse topics, producing well-informed pieces that resonated with readers.
Education
Creative Writing School / Publishing and Journalism -
Belleville
Milan, ItalyFrench Language and Culture -
Institut Français Centre Saint-Louis
Rome, ItalyPolitical Science -
Roma Tre University
Rome, ItalyHigh School Diploma / Classical Studies -
Liceo Classico Nicola Spedaleri
Catania, ItalySkills
- SAP
- Genesys Cloud
- Citrix
- Microsoft Word
- Microsoft Excel
- Microsoft Skype
- Microsoft Publisher
- SharePoint
- PowerPoint
- Microsoft Teams
- Riverty Accounting
- GEMS Administration Services
- Power BI
Languages
Italian
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
Spanish
Advanced (C1)
Dutch
Elementary (A2)
Personal Information
- Date of Birth: 04/27/93
- Gender: Male
- Nationality: Italian
Timeline
Back Office Executive
Lynk&Co.
07.2023 - Current
Customer Service Representative
H&M
12.2021 - 07.2023
Creative Writer
Typee
01.2017 - 01.2021
French Language and Culture -
Institut Français Centre Saint-Louis
Political Science -
Roma Tre University
High School Diploma / Classical Studies -
Liceo Classico Nicola Spedaleri
Creative Writing School / Publishing and Journalism -
Belleville
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