Marc Bertrand
Antwerp
Summary
With extensive experience in managing key client relationships and delivering outstanding service, I bring a wealth of transferable skills to the hospitality sector. Although my previous roles may not align directly with this function, I am highly motivated and confident that my ability to build strong customer relationships, handle complex tasks, and provide exceptional service will be valuable in this new industry. I am driven by a passion for customer care and eager to apply my skills in a dynamic, guest-focused role within hospitality.
Overview
36
36
years of professional experience
Work History
Key Account Manager
Travelport Belgium NV
Brussels
08.1992 - 04.2024
- Elevated to Key Account Manager, spearheading strategic partnerships with premier clients
- Progressed to Account Manager, overseeing high-value accounts with a focus on growth and retention
- Transitioned to Account Executive, engaging in direct client interfacing within the travel sector, fostering robust relationships and delivering exceptional service
- Initially served as a Help Desk Agent, offering adept technical support for airline Global Distribution Systems (GDS).
Reservation & Ticketing Agent
TWA, Trans World Airlines
Brussels
01.1990 - 08.1992
- Launched professional journey at TWA Brussels Sales Office, excelling in front office operations
- Delivered exceptional customer service, specializing in reservations and ticketing assistance
- Cultivated in-depth expertise in TWA's transatlantic routes and comprehensive operational protocols.
Aspirant Air Traffic Controller
La Régie des Voies Aériennes / Regie der Luchtwegen
Brussels
01.1988 - 01.1990
- Diligently prepared for and passed the rigorous air traffic controller exams, securing eligibility for training with La Régie des Voies Aériennes / Regie der luchtwegen
- Acquired hands-on experience in air traffic management as an Aspirant Air Traffic Controller, enhancing operational knowledge
- Honed critical problem-solving and decision-making abilities in fast-paced, high-stress aviation environments.
Education
High school diploma -
Lycée d'Anvers Collège Marie-Josée
Antwerp01.1987
Skills
- Customer Service Excellence – Providing exceptional guest experiences and handling inquiries or complaints professionally
- Communication Skills – Clear and effective communication with guests, colleagues, and management
- Teamwork – Collaborating with others to ensure smooth operations and great customer service
- Problem-Solving – Quickly addressing and resolving guest concerns or operational issues
- Flexibility – Adapting to shifts, customer needs, and unexpected changes in a fast-paced environment
- Multitasking – Handling multiple tasks at once, especially during busy periods
- Attention to Detail – Ensuring accuracy in bookings, orders, and services provided
- Cultural Awareness – Being sensitive to the needs and preferences of guests from diverse backgrounds
- Time Management – Efficiently managing time to meet deadlines and serve guests promptly
- Presentation and Professionalism – Maintaining a polished appearance and behavior in all guest interactions
Languages
Dutch
First Language
English
Proficient (C2)
C2
French
Proficient (C2)
C2
References
References available upon request.
Timeline
Key Account Manager
Travelport Belgium NV
08.1992 - 04.2024
Reservation & Ticketing Agent
TWA, Trans World Airlines
01.1990 - 08.1992
Aspirant Air Traffic Controller
La Régie des Voies Aériennes / Regie der Luchtwegen
01.1988 - 01.1990
High school diploma -
Lycée d'Anvers Collège Marie-Josée
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