Marah Nassar
Berlin
Summary
An ambitious and hardworking individual, with a strong drive to learn and develop new skills. I am constantly inspired to explore, and gain new experiences in multiple fields. Throughout my studies, and various work and volunteering experiences, I was able to develop key leadership and communication and problem solving skills which allow me to easily adapt and work well with people from different backgrounds and in different fields.
Overview
5
5
years of professional experience
Work History
Junior Supply chain Manager
About You
10.2023 - Current
- Managing both sides of buyers and suppliers to coordinate the Product Merchandise and B2B shipments
- Seeking best and most efficient shipping modes and INCO TERMS for specific shipments
- Handling material sustainability and making sure products are in good quality and meeting the company's KPI's
- Acquiring the full information needed for the Goods to create the HS CODES for custom clearance
- Using my analytical skills to define the most efficient time and place to deliver, and communicating the information with our freight forwarder
- Improved supply chain efficiency by streamlining processes and implementing cost-saving measures.
- Having contact with our Warehouses to arrange the correct delivery of Goods
- Collaborated with cross-functional teams to identify cost-saving opportunities and ensure alignment of supply chain activities with business objectives.
Contact Center Agent
Capital Bank
11.2021 - 10.2022
- Assisting and organizing various meetings for our Stakeholders
- Managing a large amount of inbound and outbound calls in a timely manner
- Acknowledging and resolving customer complaints
- Document all call information according to standard operating procedures
- Dealing with different Types of Clients, and handling them in an efficient way
- Being responsible for large amounts of Debit or Credit card information
- Using VRM (Visa Risk Management) System, to track any
- Fraudulent attempt on Client's card and stopping them right away
- Active Listening to the Client's needs in order to reach the maximum level of customer service.
Customer Success Specialist
Aramex
10.2020 - 10.2021
- Gaining knowledge in importing and exporting Shipments
- Quoting the clients' shipments, based on the bestselling prices at the moment
- Experienced in BOE (Bill of Exist/Entry) labels
- Contacting airlines in order to have more sufficient shipment deliveries
- Handling upset or mistreated Clients
- Creating helpful and efficient Excel sheets to easily Track and Trace orders for customers.
Transportation and Logistics Intern
Naouri Group
07.2020 - 08.2020
- Learning more about the process of Freight Forwarding
- Using the company Logistics System, to enter shipments and track them
- Reaching freight companies in order to get the best offers for our clients
- Focusing on getting the right packaging for each and every shipment, so it will reach the destination with no damage.
Supply Chain Intern
Neff GmbH
03.2019 - 09.2019
- Getting the knowledge of the whole production process of the Product
- Contacting suppliers to ensure accurate deliveries to each shipment
- Supporting their Daily Warehouse evaluation, through sufficient Excel sheets
- Experienced in measuring the full dimensions of the product and the right way to package it
- Arranging meetings and making presentations for Clients or suppliers whenever needed, in order to explain our product.
Education
Logistics Science - Logistics Management
German Jordanian University
Amman, Jordan09.2019
International Business -
Hochschule of Technik Und Wirtschaft
Dresden, Germany10.2018
Tawjihi (Abschluss) -
Baptist School
Amman, Jordan09.2019
Skills
- Communication Skills
- Time Management
- Active Listening
- Analytical Skills
- Public Speaking
- Critical thinking
- Problem Solving
- Teamwork
- Computer Skills (Microsoft office, Excel, Powerpoint, Word, Google driveetc)
- Flexibility
- Organizational Skills
Languages
Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
German
Intermediate (B1)
Timeline
Junior Supply chain Manager
About You
10.2023 - Current
Contact Center Agent
Capital Bank
11.2021 - 10.2022
Customer Success Specialist
Aramex
10.2020 - 10.2021
Transportation and Logistics Intern
Naouri Group
07.2020 - 08.2020
Supply Chain Intern
Neff GmbH
03.2019 - 09.2019
Logistics Science - Logistics Management
German Jordanian University
International Business -
Hochschule of Technik Und Wirtschaft
Tawjihi (Abschluss) -
Baptist School
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