MAMA M L CAMARA
Antwerpen
Summary
I am a motivated graduate with an Advanced Master of Governance and Development from the University of Antwerp. I relocated in Belgium in April 2023 to join my husband who works in a sales and marketing business. Through previous roles I obtained a solid experience in my home country in tax regulation and in the UK in administrative functions involving front office tasks, client communication and customer delivery. Also I volunteered in child & social work supporting vulnerable young children in Gambia. I am multilingual: fluent in English, Wolof, and Mandinka and currently advancing in Dutch (Level 2.2). I am actively seeking roles in back-office support, service delivery or administrative coordination.
Overview
8
8
years of professional experience
Work History
Secretary
Jabbietrucka Ltd
07.2021 - 06.2022
- Facilitated front-office operations through efficient appointment scheduling, effective communications, and thorough reporting
- Acted as a liaison between service teams and customers, delivering accurate service-related information
- Maintained organized filing system documenting business operations
- Answered inbound telephone calls promptly, directing clients, vendors and general queries to relevant teams
Tax Officer
Gambia Revenue Authority
01.2016 - 04.2021
- Reviewed official documents to determine type and amount of taxes payable by individuals or businesses
- Negotiated payment plans and settlements with individuals facing financial difficulties, ensuring fair resolutions
- Escalated complex cases to senior teams
- Monitored changes in tax legislation, ensuring company policies remained up to date
Child Social Work
Child Social Work SOS Orphanage
08.2014 - 01.2015
- Provided safe, nurturing care for orphaned and disabled children which includes helping with educational & play-based activities that boost learning, emotional growth and social skills
- Assisted with food distribution and daily operations
Education
Advanced Master of Governance and Development - Governance and Development Policy
University of Antwerpen
Belgium09.2024
Bachelor of Science - Public Administration
University of The Gambia
Gambia12.2019
Certificate in Commercial Studies - undefined
Management and Development Institute
Gambia12.2014
Skills
- Microsoft Office Suite
- Public Policy Analysis
- Qualitative Research
- Policy Writing & Reporting
- NVivo
LANGUAGES
Dutch (Basics)
English (Advanced)
Mandinka (Mother tongue)
Wolof (Mother tongue)
Timeline
Secretary
Jabbietrucka Ltd
07.2021 - 06.2022
Tax Officer
Gambia Revenue Authority
01.2016 - 04.2021
Child Social Work
Child Social Work SOS Orphanage
08.2014 - 01.2015
Bachelor of Science - Public Administration
University of The Gambia
Certificate in Commercial Studies - undefined
Management and Development Institute
Advanced Master of Governance and Development - Governance and Development Policy
University of Antwerpen
TRAINING / COURSES
- Certificate in Financial Investigations
- Italy-taxacademy OECD Online January 2022 January 2022
INTERESTS
Writing and journaling to improve communication and self-reflection, Staying active through fitness
References
- Ismaila, Cole, Supervisor, ismailacole@yahoo.com, Gambia Revenue Authority, Banjul, Gambia
- Musa, Jabbie, Manager, jabbietrucka@hotmail.com, Jabbietrucka LTD, Glasgow
- Joris, De Boulle, Mentor, Joris.deboulle@telenet.be, Duo for a Job