Malainine Douah

• Provided excellent customer service by greeting customers and meeting quality expectations.
• Worked well with teammates and accepted coaching from management team.
• Promoted a positive work environment through effective communication and teamwork among staff members.
• Improved customer satisfaction by providing friendly and efficient service at the register.
• Managed 20 orders in 10 minute

• Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
• Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
• Worked closely with management to provide effective assistance for specific aspects of business operations.
• Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
• Assisted manager in all aspects of business operations.
• Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
• Risk Assessment and Analysis
  implementing QHSE policy
  Reporting QHSE documents
  Training of employees in QHSE

IOTrained employees on best practices in environmental engineering, contributing to a more knowledgeable workforce.

• Increased efficiency in waste management processes by implementing innovative recycling initiatives.
• Developed comprehensive environmental impact reports to inform stakeholders on project outcomes and sustainability measures.
• Collaborated with interdisciplinary teams to address complex environmental challenges, resulting in effective solutions.
• Supervise Sea products processing
  Manage sea products storage
  Equipment Management
  Analysis Fishing activities environmental impact
  Administration reporting
• Disposed and managed waste products.
• Managed development, design and execution of energy conservation projects.
• Performed cost-benefit analyses on proposed projects, ensuring resources were allocated effectively for maximum impact.
• Improve production by 20% over two month

• registration of more than 500 users in the system in two days .
• Maintained up-to-date documentation for all system procedures, contributing to efficient knowledge transfer among team members.
• Delivered prompt resolutions to user-reported issues, resulting in increased customer satisfaction levels.
• Implemented best practices in incident management, reducing resolution timeframes significantly for critical issues.
• Effectively managed change requests, ensuring minimal disruption to ongoing operations while maintaining strict adherence to established protocols.
• Operate Information system
  Manage the information system
  extract Report from the information system
  Enter data to the information system

• improved design for the trench line in Nouakchott
• Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
• Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
• Developed positive working relationships with stakeholders to effectively coordinate work activities.
• Presented technical findings to stakeholders, ensuring clear understanding of project status and goals.
• Storm Water design
  Storm Water construction
  Storm water inspection
  Reporting
• 
  Equipment Management