Summary
Overview
Work History
Education
Skills
Languages
References
Certification
Timeline
AccountManager
MAHMOUD SHAKER

MAHMOUD SHAKER

Dubai

Summary

Growing up in Egypt is a country rich in history, culture, and tradition, then moved to dubai in the United Arab Emirates, is a modern, cosmopolitan city known for its rapid development and diverse population. Moving from Egypt to Dubai involves several adjustments and new experiences, and from dubai back and forth to everywhere, which developing a wide range of skills, including customer service, communication, problem-solving, emergency response and cultural awareness.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Cabin crew supervisor

Emirates airline, Dubai
01.2013 - Current
  • Fully responsible for owning their cabin by managing resources (time, product and people) and maintaining standards (safety, security and service) to ensure customer needs are met in the specific cabin for which they are accountable
  • Ensure that customers are consistently provided with the highest quality of customer service through inspired management of crew members
  • Ensure customer complaints in the respective cabins are fully investigated, managed effectively, documented and appropriate service recovery is applied where applicable
  • Ensure all High Value Customers are personally welcomed and acknowledged in their specific cabin
  • Provide guidance, direction and feedback to team members on their on-board performance to ensure standards are consistently met (customer, safety, security, team)
  • Ensure Flight Reviews are completed to capture Cabin Crew performance and discussed with individual Cabin Crew member on-board.

Asst F&B Manager

Sofitel.accor, cairo
04.2012 - 12.2012
  • Responsibility of assisting the F&B Manager in the operations of the food and beverage department
  • Ensures that customer service standards are met and the hotel's financial goals are achieved.

F&B Supervisor/Bankett supervisor

Sofitel.accor, cairo
01.2010 - 04.2012
  • The efficient operation of the Food and Beverage Service Department or the Banquet Department
  • Their duties include supervising staff, overseeing events, and ensuring customers receive outstanding service.

Floor supervisor

Conrad, cairo
09.2008 - 01.2010
  • Responsible for overseeing the work and performance of employees within a specific department, ensure that all tasks are completed efficiently, deadlines are met, and quality standards are upheld.

Waiter

Conrad, cairo
01.2008 - 08.2008
  • Responsible for taking orders, serving food and beverages, and ensuring customer satisfaction in a restaurant or dining establishment.

Education

Bachelor's degree of commerce - Accounting, business and marketing

Skills

  • MS Office
  • Utest
  • Oracle 13

Languages

German
Elementary (A2)
Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)

References

References and recommendations are available on request.

Certification

.GMT refers to “General Medical Training” or “General Medical Test.” This is a standard medical examination and training .

.firefighter certificate, also known as firefighter certification, is a credential that verifies an individual’s training and competency in firefighting techniques, safety protocols, and emergency response.

. hospitality certificate is a credential that validates an individual’s knowledge and skills in the hospitality industry, which encompasses sectors like hotels, restaurants, event planning, travel, and tourism.

Timeline

Cabin crew supervisor

Emirates airline, Dubai
01.2013 - Current

Asst F&B Manager

Sofitel.accor, cairo
04.2012 - 12.2012

F&B Supervisor/Bankett supervisor

Sofitel.accor, cairo
01.2010 - 04.2012

Floor supervisor

Conrad, cairo
09.2008 - 01.2010

Waiter

Conrad, cairo
01.2008 - 08.2008

Bachelor's degree of commerce - Accounting, business and marketing

Similar Profiles

CREATE PROFILE
MAHMOUD SHAKER