Magalie Opsomer
Antwerp
Summary
Motivated individual with experience in customer service, sales and administration. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing upper-level customer service. Consults with customers, builds strong relationships and focuses on increasing sales numbers and developing business.
Overview
6
6
years of professional experience
Work History
Sales and Business Development Professional
CGATE LOGISTICS BELGIUM
04.2023 - Current
- Expanded business through effective network development, identifying new, and prospective clients.
- Communicated with local organizations to build networks and develop leads.
- Built relationships with customers and community to promote long term business growth.
- Negotiated prices, terms of sales and service agreements.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Quoted prices, credit terms and other bid specifications.
- Monitored service after sale and implemented quick and effective problem resolutions.
Freight Forwarder
Cargologin NV
10.2020 - 04.2023
- Responded to customer inquiries and resolved complaints, establishing trust and increase satisfaction.
- Stayed on top of shipment locations and current status to update offices and customers.
- Provided tracking information to enable clients to monitor progress of shipments.
- Arranged delivery or storage of goods at destinations.
- Determined most valuable and cost-effective routes for shipments, overseeing transit time, price and safety.
- Readied bills of lading, packing lists, dock receipts and certificates of origin for each shipment.
- Prepared accurate cost estimates for international shipments to provide clients with exact fees and information.
- Coordinated shipments, determining timely transport of goods from point of origin to final destination.
- Maintained open communication with global locations to facilitate smooth collaboration.
- Facilitated required documentation to manage customs clearance.
Intern Trainee
Cargologin NV
03.2020 - 09.2020
- Interacted with customers by phone, email, or in-person to provide information.
- Sorted and organized files, spreadsheets, and reports.
- Collaborated with senior management on new initiatives to build confidence.
- Supported with creating project marketing materials to promote services.
- Assisted in developing integrated marketing strategies for small businesses.
- Conducted extensive research for startup company projects.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
- Created and managed project plans, timelines and budgets.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Internship Student
Cargologistix & Forwarding SRL
02.2018 - 07.2018
- Sorted, organized, and maintained files.
- Conducted extensive research for startup company projects.
- Maintained database systems to track and analyze operational data.
- Interacted with customers by phone, email, or in-person to provide information.
Education
BBA - International Business Administration
Fontys University of Applied Sciences
Venlo, NetherlandsA Levels -
International British School of Bucharest
Bucharest, Romania06.2015
Skills
- Business Relationship Management
- Staff Training
- Consultative Sales
- Relationship Building
- Customer Relationship Management
- Market Research
- Continuous Professional Improvement
- Account Development
- Project Management
Music
I have been passionate about music since I can remember, studied guitar, piano and flute when young, but realised my passion is directed more towards the listening and enjoying rather than creating ,sharing with friends, and further got very interested in event planning/management. It opens up doors in my mind that allows me to be more creative, insightful.
" Where words fail, music speaks" Hans Christian Andersen
Languages
Spanish
Upper intermediate (B2)
English
Bilingual or Proficient (C2)
Romanian
Bilingual or Proficient (C2)
Timeline
Sales and Business Development Professional
CGATE LOGISTICS BELGIUM
04.2023 - Current
Freight Forwarder
Cargologin NV
10.2020 - 04.2023
Intern Trainee
Cargologin NV
03.2020 - 09.2020
Internship Student
Cargologistix & Forwarding SRL
02.2018 - 07.2018
BBA - International Business Administration
Fontys University of Applied Sciences
A Levels -
International British School of Bucharest
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