Madison Allum
Egham
Summary
Motivated professional with a strong work ethic and proven interpersonal skills. Experienced in teamwork and customer service, contributing to enhanced client satisfaction and team performance. Demonstrated ability to adapt and thrive in fast-paced environments. Committed to delivering results and fostering positive relationships.
Overview
3
3
years of professional experience
Work History
Travel and Post Administrator
UKAS
Staines, UK
06.2025 - Current
- Booked and confirmed travel and hotel arrangements using UKAS travel agent’s online tools.
- Facilitated pre-scheduled assessment administration within agreed timeframes, including wrap creation and project updates.
- Maintained accurate, up-to-date records for efficient post-assessment administration.
- Liaised with Assessment Managers to identify needs and enhance satisfaction.
- Addressed client enquiries and resolved issues to ensure high satisfaction levels.
- Delivered comprehensive administrative assistance to enhance the efficiency of accreditation processes and exceed internal expectations.
Casework Support Officer
Eurofins Forensic Services
Feltham, Surrey
08.2023 - 06.2025
- Completed tasks with high accuracy and efficiency, ensuring timely case progression.
- Performed fact-checking to identify errors, categorised casefile components for court preparation, wrote non-scientific reports, closed cases promptly, and communicated issues to customers as they arose.
- Monitored casefile locations to ensure proper advancement through the system.
- I provided exceptional non-scientific support to my colleagues, facilitating smoother and more efficient case progression.
- The role also significantly enhanced my communication and critical thinking skills within a fast-paced environment that demanded quick, effective decision-making across a range of complex scenarios.
- My strong attention to detail was crucial when it came to completing my tasks.
- Eurofins Forensic Services provides forensic analysis and support services.
Mail Sorter
Royal Mail
Hounslow
12.2022 - 01.2023
- Gained experience in sorting and stocking products swiftly to meet important deadlines.
- Operated within Royal Mail, a leading postal service and courier company in the UK.
- Listened to and understood instructions from supervisors clearly and effectively.
- Developed teamwork and social skills applicable in professional settings.
Education
GCSE - English Literature, English Language, Chemistry, Physics, Biology, Math, Statistics, History
Space Studio West London
Feltham, TW1407-2020
GCSE -
Rivers Academy West London
Feltham, TW1407-2018
Skills
- Customer service
- Case management
- Data entry
- Administrative procedures
- Reporting and documentation
- Record-keeping
- Time management
- Attention to Detail
- Team collaboration
- Communication
- Critical thinking
- Problem solving
- Highly organised
Volunteer work
Dog Sitter/ Walker from 2022-2023
- Doing this helped me develop impeccable patience by managing any situations that may arise, helping to ensure that the dogs stayed calm during their time with me.
- It also helped enhance my communication skills by discussing health and behavioural issues with the owners, fostering trusting and collaborative bond.
Volunteer Kitchen Help from 2021-2022
- Assisted with food preparation and service for players, staff and guests during matches, training sessions and private functions.
- Helped the team maintain cleanliness and hygiene standards in the kitchen and food hall, following food safety guidelines.
- Worked with a small team to deliver efficient service under pressure, demonstrating teamwork and reliability
Timeline
Travel and Post Administrator
UKAS
06.2025 - Current
Casework Support Officer
Eurofins Forensic Services
08.2023 - 06.2025
Mail Sorter
Royal Mail
12.2022 - 01.2023
GCSE - English Literature, English Language, Chemistry, Physics, Biology, Math, Statistics, History
Space Studio West London
GCSE -
Rivers Academy West London