Madiha Rubab
Antwerp
Summary
I am a dynamic professional with over a decade of expertise in service planning, order management, fulfillment, supply chain, and customer services. My journey began with a year at Honeywell, where I honed my skills, followed by an enriching decade-long tenure at Schneider Electric. During my time at Schneider Electric, I contributed significantly to optimizing processes and enhancing customer experiences. In addition to my corporate roles, I've had the privilege of working with one of the world's top logistics companies, Agility, where I gained valuable insights into help desk and IT operations. My commitment to fostering a positive work environment led me to be an active member of the SMILE committee at Schneider Electric, where I help organize events to boost employee engagement. I am passionate about continuous learning, innovation, and leveraging technology to drive efficiency. If you're interested in connecting or discussing opportunities in service planning, supply chain management, or customer service, please feel free to reach out. Let's connect and explore new horizons together.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Operations Service Planner
Schneider Electric
04.2021 - Current
- Managing RMA / Service orders and shipping from origin to point of delivery
- Order management and booking in oracle and quote issues
- Liaising with warehouse and FF for shipments and custom issues
- Coordinate materials and parts availability with planning department
- Liaise between planning, sales, compliance, and service teams
- Update Project Workbook and monitor developments on the orders
- Communicate with customer in relation to Promise Ship Date (PSD) and update on ETA
- Coordinating with finance department for Credit claims closure, un-holding of credit holds
- Listing issues / complaints regarding orders, shipping and delay delivery in BFO
- Managing billable spare part orders from billing till invoicing
- Enhancing support to customers for any early shipment request
- Responsible for Weekly report sharing for RMA / Service orders to ensure timely delivery
- Weekly Open Order Report review and update to customers accordingly
- Warehouse coordination to eradicate issues in RMA / Service shipments
- Follow up with sales and customer for un-booked orders to ensure timely booking
- Batteries booking and Made to order SKU's management
- Liaising with Insurance companies for inspection and COC issuance.
Order Management Coordinator
Schneider Electric
11.2011 - 09.2023
- Managing RMA / Service orders and shipping from origin to point of delivery
- Order management and booking in oracle and quote issues
- Liaising with warehouse and FF for shipments and custom issues
- Coordinate materials and parts availability with planning department
- Liaise between planning, sales, compliance, and service teams
- Update Project Workbook and monitor developments on the orders
- Communicate with customer in relation to Promise Ship Date (PSD) and update on ETA
- Coordinating with finance department for Credit claims closure, un-holding of credit holds
- Listing issues / complaints regarding orders, shipping and delay delivery in BFO
- Managing billable spare part orders from billing till invoicing
- Enhancing support to customers for any early shipment request
- Responsible for Weekly report sharing for RMA / Service orders to ensure timely delivery
- Weekly Open Order Report review and update to customers accordingly
- Warehouse coordination to eradicate issues in RMA / Service shipments
- Follow up with sales and customer for un-booked orders to ensure timely booking
- Batteries booking and Made to order SKU's management
- Liaising with Insurance companies for inspection and COC issuance.
Customer Service Executive
Honeywell
09.2010 - 10.2011
- Booking of orders from designated customers on Oracle
- Invoicing and billing of orders on oracle
- Costing for items and items creation in Oracle
- Coordinate with supplier and factory for timely delivering of order
- Follow up for the shipment
- Certificate of Origin application on Dubai chamber Sites
- Preparation of shipping documents i.e
- Delivery Advise, HS Code Summery, and Performa Invoice
- Liaising with Freight Forwarder and warehouse for shipping arrangement
- Coordination with inspection companies for Kenya, Nigeria and other markets COC requirement
- Sales order Acknowledgement and PO generation
- Updating pack size issue
- Reporting HS CODE issues in system
- Prepare and send necessary documents to the nominated forwarding agency in a timely manner.
Information Technology Help Desk Coordinator
Agility
02.2009 - 07.2010
- Reporting to the IT Manager of Agility UAE
- Provides IT Solution and Support to various Desktop and Network troubles
- Installs programs & troubleshooting strategies for Windows
- Handles troubleshooting of Technical Hardware for Printer, Fax, and Telephone equipment's
- Ensures the security of all the notebooks and networks of the company from viruses and threats
- Installs and Configures Printer Server for Domain Users
- Prepares documentation updates and support procedures for the entire IT Department
- Installation of software's in systems
- Security updates.
Education
Bachelor's degree - Business/Commerce, General
Skills
- Project Management
- Cost Control
- Customer Service
- Customer Relations
- Supply Chain Management
- Transportation Logistics
Certification
- Introduction to Mastering Virtual Selling
- Setting Clear Achievable Goals
- Overcoming Hidden Bias
- Business Communication Skill
- New and Smart Ways of Working
Languages
English
Urdu
Personal Information
Title: Supply Chain, Order Management & Service Coordinator
Awards
- Employee of Quarter
- Certificate of Recognition
Timeline
Operations Service Planner
Schneider Electric
04.2021 - Current
Order Management Coordinator
Schneider Electric
11.2011 - 09.2023
Customer Service Executive
Honeywell
09.2010 - 10.2011
Information Technology Help Desk Coordinator
Agility
02.2009 - 07.2010
Bachelor's degree - Business/Commerce, General
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