Maaha Binte Muffasil
Antwerp
Summary
Experienced IT professional with a robust background in providing VIP and executive-level technical support within diverse corporate environments. Skilled in managing complex IT systems, implementing cloud solutions, and delivering exceptional customer service to high-profile stakeholders. Proven ability to troubleshoot and resolve technical issues promptly while ensuring adherence to service-level agreements (SLAs) and maintaining stringent security standards. Equipped with strong communication skills and a solid foundation in IT infrastructure management.
Overview
5
5
years of professional experience
Work History
IT Support Specialist
GJR Technologies
Antwerp
12.2022 - Current
- Provided level 1 and level 2 support, focusing on VIP and executive-level IT assistance
- Resolved tickets promptly within SLAs and escalated complex issues to relevant teams
- Managed licenses, modifications, trials, and terminations in Microsoft Dynamics CE
- Identified and reported bugs within the product, utilizing PowerShell scripting for automation
- Demonstrated cloud services management experience, including Azure and AWS
- Updated and maintained customer data regularly in Microsoft Dynamics CE
- Designed and implemented Azure AD configurations, policies, and security controls
- Monitored Azure AD for security events, promptly responding to and mitigating incidents
- Scheduled and conducted screen share meetings with customers to resolve issues effectively
- Maintained accurate documentation of access management configurations, ensuring compliance with industry standards and regulations.
- Provided technical support to clients via phone, email, and remote access.
- Installed software applications as requested by customers.
- Trained new employees on the use of computer systems and programs.
Technical Support Analys
Sialkot Internation Airport Limited
Sialkot
01.2020 - 11.2022
- Assisted in the setup and configuration of new hardware and software, ensuring seamless integration with existing systems
- Monitored and responded to support tickets using ServiceNow, ensuring timely resolution and excellent customer service
- Ensured adherence to Service Level Agreements (SLAs) to maintain high standards of service delivery
- Conducted regular system updates and backups to ensure data integrity and security
- Collaborated with other IT team members to implement and improve IT policies and procedures
- Educated and trained users on best practices for utilizing technology and preventing common issues.
- Analyzed system logs for potential problems or errors related to system performance or security threats.
- Assisted customers with mobile device configuration including email accounts and security settings.
Education
Bachelor’s Degree - Computer Science, Maths Physics
Post Graduate College For Women
Wah Cantt09-2017
Skills
- Operating Systems
- Microsoft Office Suite
- Microsoft Technologies
- Hardware Support
- Software Deployment
- Cloud Services
- Mobile Device Management
- Software Licensing
- Software Installation
- System Configuration
- Application support
- Configuration Management
- Security Practices
- Remote Support Tools
- Documentation and Communication
Languages
English, Fluent
References
References available upon request.
Timeline
IT Support Specialist
GJR Technologies
12.2022 - Current
Technical Support Analys
Sialkot Internation Airport Limited
01.2020 - 11.2022
Bachelor’s Degree - Computer Science, Maths Physics
Post Graduate College For Women
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