LUJAIN AL MARZOQ
Amman
Summary
Skilled team player with strong background in UCS Infrastructure Storage environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with outstanding Software abilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Solution Validation Services Engineer
Estarta
06.2024 - Current
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Wrote, reviewed and edited technical document in accordance with template requirements.
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
- Reduced project completion time with efficient resource allocation and effective communication strategies.
- Provided input to team lead regarding areas for process and procedural improvement.
- Presented technical findings to stakeholders, ensuring clear understanding of project status and goals.
- Enhanced product performance by conducting thorough failure analysis and recommending improvements.
- Documented and developed engineering procedures and processes.
Senior Hyperflex Engineer
ESTARTA
11.2021 - Current
- Company Overview: Amman
- Investigated field conditions to resolve issues for design and development
- Kept construction in compliance with plans and specifications
- Monitored the progress of ongoing progress and completed frequent quality and compliance assessments
- Trained users in procedures related to network applications software and related systems to reduce user-generated errors
- Installed and integrated new hardware and software systems into the existing infrastructure
- Reviewed activities regularly to identify opportunities for improvement
- Finished tasks and job duties, adhering to deadlines to avoid delays
- Volunteered for and tackled new assignments and tasks to ease staff member burden
- Completed assigned tasks prior to shift end
- Managed daily tasks and sought opportunities to go beyond requirements and support business targets
- Amman
Consulting Hyperflex Engineer
EXPO CITY
10.2023 - 12.2023
- Company Overview: COP28, Dubai
- Was responsible for proactively monitoring and managing the events / alarms that were created on different facets of the infrastructure
- Provided Quality Assurance for L1 monitoring (Ticket building, process adherence, systems monitoring & SLA tracking)
- Provided technical escalation point for L1 analysts
- Provided advanced troubleshooting for platforms and drived the issue/problem resolution process
- Recommended process/procedure improvement
- Performed Root Cause Analysis of problems, proposed and implemented remediation actions
- Performed approved configuration changes during entity migrations
- Co-ordinated with the vendors on behalf of the customer and the customer's agreed SLAs with the vendor
- COP28, Dubai
Virtualization Engineer
ESTARTA
09.2019 - 11.2021
- Company Overview: Amman
- Monitored and analyzed network performance and reports on data input or output to detect problems, identify inefficient use of computer resources, or perform capacity planning
- Oversaw network upgrade and expansion projects, including installing equipment and verifying the successful integration of new components
- Researched, tested and integrated new hardware and software solutions to meet the network's requirements
- Planned for the expected network capacity, setting up the needed infrastructure and access protocols
- Volunteered for and tackled new assignments and tasks to ease staff member burden
- Completed assigned tasks prior to shift end
- Completed assigned tasks with little or no supervision
- Helped team complete assignments to meet goals
- Amman
Education
Master of Business Administration -
German Jordanian University
01.2024
Bachelor degree - Electrical Engineering
Al Balqa'a Applied University
01.2016
Skills
- Management
- Linux
- Virtualization
- Infrastructure
- Integration
- Network Performance
- Microsoft Excel
- Analytical Thinking
- Consulting
- Microsoft Word
- Teamwork
- Mitigation
- Construction
- Electrical Systems
- Data Centers
- Software Systems
- Critical thinking
- Technical reporting
- System troubleshooting
- Root-cause analysis
- Time management
- Failure analysis
- Hardware troubleshooting
Certification
- Microsoft Certified: Azure Administration Associate.
- Cisco Certified Network Associate.
- Cisco Certified Network Professional Data Center.
- Cisco Certified Specialist - Data Center Core.
Accomplishments
- Certificate Of Recognition, Expo City Dubai | COP28, 12/01/2023, Dubai, UAE
- INJAZ AL-Arab Young Entrepreneurs Competition Certificate, Qatar FedEX Access Awards, 03/01/2012, Qatar
Languages
Arabic
English
Personal Information
Date of Birth: 07/19/93
Timeline
Solution Validation Services Engineer
Estarta
06.2024 - Current
Consulting Hyperflex Engineer
EXPO CITY
10.2023 - 12.2023
Senior Hyperflex Engineer
ESTARTA
11.2021 - Current
Virtualization Engineer
ESTARTA
09.2019 - 11.2021
Bachelor degree - Electrical Engineering
Al Balqa'a Applied University
- Microsoft Certified: Azure Administration Associate.
- Cisco Certified Network Associate.
- Cisco Certified Network Professional Data Center.
- Cisco Certified Specialist - Data Center Core.
Master of Business Administration -
German Jordanian University
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