Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Ludovic Vanschoor

Summary

Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.

Overview

7
7
years of professional experience

Work History

IT Service Desk Analyst

Monument Re Group
02.2024 - Current
  • Providing 1st and 2nd line support
  • Asset management
  • Documenting all tasks in ticketing system (ITIL methodology)
  • Writing Knowledge Base articles
  • Onboarding and offboardings
  • O365 administration, azure portal, AD, exchange, teams, sharepoint admin, and more
  • Helpdesk (Using ticketing systems and AnyDesk, TeamViewer, … to connect to the user remotely)
  • Hardware (printer, scanner, laptop, monitor, docking station, …) and software installation and troubleshooting
  • Providing IT training to users and colleagues.
  • Working on projects such as a full scale migration

IT Support Specialist

BVI Medical
12.2021 - 01.2024
  • 1st and 2nd line IT support to different kind of users (Management, office users, factory workers) in an international setting (many different sites in different countries)
  • Administration of ticketing system, O365, Azure Portal, SalesForce, PowerBI, Exchange, AD, managing stocks and licenses
  • Onboarding and offboardings
  • Working with external partners in several countries to solve issues related to ERP system, EDI among other examples
  • Writing documentation (KB articles) for both users and other technicians
  • Providing training to other technicians and users.

IT Engineer

Dworkin
11.2020 - 12.2021
  • IT Support for several clients (50%): 1st and 2nd line support, stock management, orders, onboardings and offboardings, managing O365, Azure, AD, dealing with different ticketing systems (Jira, Service-Now, Kace, Fresh Service, …)
  • Project work (30%): Setting up a server room from scratch (installation of switches, firewalls and other network devices, access points) and setting up a new office from scratch (desktop, printers,…)
  • Break and Fix on site within 24 hours (dispatch work)
  • Training and documentation (20%): Writing knowledge base articles for colleagues and users, providing IT training to users.

Technical Support Specialist

Mercedes
11.2019 - 11.2020
  • Technical support for Mercedes me app
  • Identifying technical issues and working towards a solution
  • Being in direct contact (phone, email, chat) with the customers as well as other teams in order to solve issues
  • Support mostly done remotely within an international background.

Customer Support Representative

Majorel
04.2019 - 11.2019

Administrative Support

08.2018 - 02.2019

Technical Support

VOO
02.2017 - 04.2018

Education

Admin Support training -

Copenhagen, Denmark
10.2018

High School Diploma Business and IT -

Verviers, Belgium
01.2018

Skills

  • Languages: English and French (fluent), German A1
  • Software/Tools: O365, Azure, AD, Intune, service-now, jitbit, PowerBI, SalesForce, Exchange, PowerShell, Teams, SharePoint, IT Support
  • Troubleshooting, Training, Documentation

Languages

English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
German
Beginner (A1)

Timeline

IT Service Desk Analyst

Monument Re Group
02.2024 - Current

IT Support Specialist

BVI Medical
12.2021 - 01.2024

IT Engineer

Dworkin
11.2020 - 12.2021

Technical Support Specialist

Mercedes
11.2019 - 11.2020

Customer Support Representative

Majorel
04.2019 - 11.2019

Administrative Support

08.2018 - 02.2019

Technical Support

VOO
02.2017 - 04.2018

Admin Support training -

High School Diploma Business and IT -

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Ludovic Vanschoor