Lucy Blezard
Team Manager
Bruxelles
Profil professionnel
With 10 years of experience in luxury goods, jewelry, and hospitality, i have a strong backround in store management, CRM and luxury customer service.
I'm now seeking to apply my leadership and customer - focused skills to drive success for an innovative luxury brand.
Vue d'ensemble
10
10
years of professional experience
3
3
years of post-secondary education
Expérience
assistant store manager
MaxMara
Bruxelles
2024.09 - Actuel
- Supervised and supported a team of 8 employees on a daily basis.
- Communicate results to management while proposing optimization strategies to increase revenue.
- Adressed and resolved issues encountered by customers and team members, offering appropriate solutions.
- Managed stock levels and organized inventory both in the backroomand on the sales floor.
- Monitored daily sales performance ( revenue, sales figures) and prepared activity reports for management.
- Collaboration closely with the Store Manager to set commercial objectives and track their achievement.
Team Manager
Tiffany & Co
Bruxelles
2022.12 - 2024.09
- Led and coached a team of Client Advisors, improving client satisfaction score through superior customers experiences.
- Managed daily store operations, resolving customers services issues
- Monitored KPIs, implementing strategies to meet business objectives and clienteling experience.
- Collaborated with teams to maintain visual merchandising, optimize inventory, and support product launches.
Client advisor -Assistant store manager
Arthus- Bertrand
Bruxelles
2015.03 - 2022.12
- Achieved sales targets through CRM data, cross-selling, and upselling to maximize revenue
- Provided personalized, luxury client experiences, fostering strong relationships that results in a 25% increase in repeat business.
- Developed and maintened a high-value client portfolio.
- Welcoming and training interns.
Formation
Bachelier - Histoire de l'art
Université Libre de Bruxelles
Bruxelles 2007.09 - 2010.07
Compétences
- Organisation
- Creativity
- Empathy
- Analisys
- Communication
- Leadership
- Problem Solving
- Results-Driven
- Flexibility
- Relationship Management
Informations complémentaires
- Cinema
- Fashion
- Music
Langues
Anglais
Courant
Néerlandais
Intermédiaire
Chronologie
assistant store manager
MaxMara
2024.09 - Actuel
Team Manager
Tiffany & Co
2022.12 - 2024.09
Client advisor -Assistant store manager
Arthus- Bertrand
2015.03 - 2022.12
Bachelier - Histoire de l'art
Université Libre de Bruxelles
2007.09 - 2010.07