Lucien Finch
Brussels
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
5
5
years of professional experience
Work History
Customer Service Expert
Optus
03.2022 - 09.2022
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Built positive customer rapport through friendly, professional communication.
- Assisted customers with varying questions using product knowledge and service expertise.
Customer Service Agent
Coles Online
11.2019 - 12.2019
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Assisted customers via multiple channels including phone, text messaging and email
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Classroom English Teacher
St Vincent Institute of Education
05.2022 - 09.2022
- Taught reading comprehension, spelling and grammatical rules.
- Prepared students to take tests, achieving high success rate.
- Evaluated student progress by providing short quizzes, examinations and standardised tests.
- Adapted teaching styles and resources to suit student age and ability.
Drum Teacher
The Rock School
11.2022 - Current
- Encouraged students to have fun and develop their own musical style.
- Offered constructive criticism, feedback and advice to encourage and motivate students.
- Prepared students for assessments and performances.
- Maintained safe and positive learning environments for students to comfortably ask questions.
- Tailored Lesson Plan to various skill levels, including absolute beginners.
- Encouraged independent practice and prepared practice plans
English Tutor
Top of The Class Tutoring
04.2019 - 01.2020
- Advised, criticised and encouraged students to develop abilities.
- Taught study skills and learning accommodations to help struggling students resolve core issues impeding academic progress.
- Taught students important points to prepare for examinations and assessments.
- Taught a wide range of ages (4-16)
Education
Bachelor of Arts - Philosophy
Melbourne University
Research Masters - Philosophy
KU Leuven
Skills
- Conflict resolution techniques
- Organizational abilities
- Multilingual Communication
- Cross-cultural sensitivity
- Budgeting and finance
- Public speaking prowess
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
Languages
English
Native
French
Upper intermediate (B2)
Affiliations
- Guitar, Reading, Drums, Walking
Accomplishments
Awarded Full Scholarship for first year at KU Leuven
Awarded partial scholarship for Semester-long Exchange at McGill University, Canada
Member of trans-disciplinary insights team at KU Leuven, focusing on AI and Employment
Published multiple academic papers in philosophy
Released multiple musical recordings
Timeline
Drum Teacher
The Rock School
11.2022 - Current
Classroom English Teacher
St Vincent Institute of Education
05.2022 - 09.2022
Customer Service Expert
Optus
03.2022 - 09.2022
Customer Service Agent
Coles Online
11.2019 - 12.2019
English Tutor
Top of The Class Tutoring
04.2019 - 01.2020
Bachelor of Arts - Philosophy
Melbourne University
Research Masters - Philosophy
KU Leuven
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