Lucian Jianu
Account Specialist
Roeselare,VWV
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
Work History
Account Specialist
Fastenal
04.2024 - Current
- Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Delivered accurate billing and timely payments across high-volume client accounts.
- Built strong relationships with clients, vendors and stakeholders for loyal, profitable accounts.
- Prepared and submitted timely invoices, statements and payment reminders for customers.
- Collaborated with the rest of them team to upsell products and services, resulting in higher revenue generation.
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Adhered to standards of quality and service as well as all compliance requirements.
- Supported business development initiatives by actively participating in networking events and industry conferences.
- Obtained pricing deals and solidified beneficial agreements.
- Stayed current on company offerings and industry trends.
Sales Support
Fastenal
06.2023 - 03.2024
- Handling customer orders from purchase order to delivery and providing product information.
- Entering, tracking, and expediting customer orders to ensure timely delivery and accuracy.
- Monitoring stock levels, ordering products, and coordinating with suppliers to maintain inventory.
- Assisting the sales team with quotes, proposals, and customer follow-ups. Preparing sales reports and providing data analysis.
- Staying informed about the company’s products and services to effectively support sales efforts and answer customer questions.
- Coordinating logistics for shipping and receiving products, ensuring correct and timely deliveries.
- Provided exceptional after-sales support services that included handling returns or exchanges promptly while maintaining a focus on client satisfaction throughout the process.
- Provided valuable customer service by addressing concerns promptly and proactively working to resolve any issues that arose during transactions or after-sales support interactions.
Operator Final Test
Melexis
- Collaborated with team members to achieve target results
- Improved operations through consistent hard work and dedication
- Proved successful working within tight deadlines and fast-paced atmosphere
- Used coordination and planning skills to achieve results according to schedule
- In-depth learning of the production process and machine operation in order to optimize efficiency.
Account Manager, Outside Sales
Nordex Safety
- Established new accounts through cold calling and personal visits to potential customers
- Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue
- Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms
- Listened attentively to client feedback to create stronger relations and shape business.
Outside Sales Representative
Nordex Safety
- Created strategic brand building events to promote current product portfolio
- Established new accounts through cold calling and personal visits to potential customers
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns
- Identified prospective customers by using business directories and following leads from existing clients
- Prospected continuously for new potential customers and maintained robust conversion rate
- Performed required travel for training and scheduled events
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs
- Built and cultivated long-term quality relationships with large clients by addressing needs and providing superior customer service
- Monitored service after sale and implemented quick and effective problem resolutions.
Education
MBA - Entrepreneurship And Business Administration
Bucharest University of Economic Studies
10.2014 - 05.2016
BBA - Business Administration in Foreign Languages
Bucharest University of Economic Studies
09.2010 - 05.2014
Skills
Customer Engagement
Customer relationship development
Adaptability and Flexibility
Attention to Detail
Excellent Communication
Reliability
Problem-Solving
Interpersonal Skills
Task Prioritization
Terms negotiation
Professionalism
Research proficiency
Languages
English
Bilingual or Proficient (C2)
Romanian
Bilingual or Proficient (C2)
Spanish
Intermediate (B1)
Dutch
Elementary (A2)
French
Elementary (A2)
Timeline
Account Specialist
Fastenal
04.2024 - Current
Sales Support
Fastenal
06.2023 - 03.2024
MBA - Entrepreneurship And Business Administration
Bucharest University of Economic Studies
10.2014 - 05.2016
BBA - Business Administration in Foreign Languages
Bucharest University of Economic Studies
09.2010 - 05.2014
Operator Final Test
Melexis
Account Manager, Outside Sales
Nordex Safety
Outside Sales Representative
Nordex Safety
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