Lucian Burlui
Zwevegem
Summary
Experienced Ploegbass skilled in plumbing installation and equipment maintenance. Manages emergency call-outs and resolves technical issues efficiently. Focused on enhancing operational processes and ensuring compliance with safety regulations. Collaborates effectively in team settings to achieve project goals while delivering high-quality customer service and fostering a safe working environment.
Overview
1
1
Language
18
18
years of professional experience
Work History
ploegbass
Desauw NV
Zwevegem , Belgium
01.2018 - Current
- Maximised customer engagement and satisfaction by delivering excellent customer service.
- Engaged with customers to better understand needs and deliver excellent service.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Managed complaints with calm, clear communication and problem-solving.
- Actively listened to customers to fully understand requests and address concerns.
- Achieved service time and quality targets.
- Identified issues, analysed information and provided solutions to problems.
- Maintained clean, safe working environments to eliminate accident risks.
- Trained and mentored employees to maximise team performance.
- Collaborated with team members to achieve target results.
- Assisted team with various tasks to enhance overall performance.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Built and maintained courteous and effective working relationships.
- Handled customer concerns and escalated major issues to supervisor.
- Enhanced working relationships by participating in team-building activities.
- Met schedule using excellent planning and coordination skills.
- Developed team communications and information for meetings.
- Prepared a range of written communications, documents and reports.
- Implemented regulatory standards and policies to ensure a safe working environment.
- Developed excellent working knowledge of industry trends and improvements in processes.
Loodgieter
Vvb
tielt, belgium
02.2016 - 01.2018
- Executed precise pipe fitting installations and plumbing services in residential and commercial settings to meet high standards.
- Performed swift installation of plumbing and sewer systems within tight timeframes.
- Managed emergency call-outs for urgent plumbing repairs, responding promptly to minimise damage and disruption.
- Adhered to detailed work orders for installation of water heaters, dishwashers, sinks, and toilets, ensuring compliance with specifications.
- Performed cutting and welding of pipes and fittings, assembling connections with precision for reliable performance.
- Conducted pipe unblocking tasks using repair and purging techniques.
- Conducted installations of heating and air-conditioning systems independently in various locations. and air-conditioning installations without supervision or problems.
instalastor
Meridian
formia, italy
07.2011 - 01.2016
- Engaged with customers to better understand needs and deliver excellent service.
- Managed complaints with calm, clear communication and problem-solving.
- Identified issues, analysed information and provided solutions to problems.
- Collaborated with team members to achieve target results.
- Maintained clean, safe working environments to eliminate accident risks.
- Promoted safe working environment by implementing regulatory standards, policies and guidelines.
- Enhanced working relationships by participating in team-building activities.
ajutor de instalator
firma familiei
iasi, România
04.2008 - 06.2011
- Maximised customer engagement and satisfaction by delivering excellent customer service.
- Resolved customer complaints through calm communication and effective problem-solving, improving satisfaction.
- Monitored service times and quality metrics, ensuring adherence to performance targets.
- Collaborated with team members to meet project deadlines and enhance overall performance.
Education
Higher National Diploma - HIDROTEHNICA SI PROTECTIA MEDIULUI
universitatea GHEORGHE ASACHI IASI
IASI01-2011
Skills
- Plumbing installation
- Pipe fitting
- Safety compliance
- Emergency management
- Equipment maintenance
- Technical training
- Field documentation
- Technical documentation
- Data analysis
- Process improvement
- Project planning and coordination
- Task coordination
- MS Office Suite
- Team collaboration
- Client relationship management
- Effective communication
- Problem solving
- Problem-solving
- Calm under pressure
- Customer focused
- Health and safety awareness
- Leadership
- Team leadership and motivation
- On-site training
- Analytical and critical thinking
- Deadline management
Languages
English
Upper Intermediate
B2
Interests
CU LICIENTA DOBANDITA IN AUTOMATIZARE HOBBYURILE MELE SUNT DE ORDIN TEHNIC
Additional Information
- COORDONAREA UNOR LUCRARI CA HOTEL SI RENOVAREA INSTALATIILOR CASTELULUI DE LA BERLARE CU UN NUMAR MAI MIC SAU MAI MARE DE MUNCITORI IN
Timeline
ploegbass
Desauw NV
01.2018 - Current
Loodgieter
Vvb
02.2016 - 01.2018
instalastor
Meridian
07.2011 - 01.2016
ajutor de instalator
firma familiei
04.2008 - 06.2011
Higher National Diploma - HIDROTEHNICA SI PROTECTIA MEDIULUI
universitatea GHEORGHE ASACHI IASI