Luca Valletta
Bruxelles
Summary
Highly motivated. Worked in various environments where I gained experience in various areas, from office and administration skills to practicality. A pleasant, easy to get to know, smart and outward-looking person. Is at ease and capable of working well in a multicultural team.
Overview
3
3
Languages
16
16
years of professional experience
Work History
Co-founder and Co-Owner
Italyan Flavours s.r.l.
01.2024 - 10.2025
- Led store management by setting and achieving sales targets and goals.
- Managed store budget and controlled operational expenses to optimise financial performance.
- Analysed sales reports and data to identify trends and actionable opportunities.
- Reviewed financial performance metrics to assess budget compliance. to implement cost-saving measures.
- Ensured high levels of customer satisfaction through excellent service.
- Overseeing inventory levels and ensuring stock availability.
- Conducting regular inventory audits and managing stock replenishment.
- Preparing reports on management on store performance and issues.
Senior Agent -eGrants
ARHS Development
02.2023 - 07.2023
- Reviewed and evaluated cases for DG Research and Innovation, ensuring accurate processing through established workflows and eGrants application via email and phone.
- Responded to user-related technical and business inquiries, providing clear guidance and support to enhance user satisfaction.
- Escalated technical and business issues to relevant teams, facilitating timely resolution and improved user experience.
- Private/Public
Technical/Operator
Netcompany-Intrasoft
10.2018 - 01.2022
- Functional Testing - Applications (EUCEG, FSCAP, SHAREPOINT, PIMS, iRASFF, PPPIMS, PPPADM, XMLG3, FCM, CPMS, ERN, EHDSI)
- ESFC – Functional testing including iteration with EFSA software – Creation of Test cycle ad hoc – Reporting bugs and improvements
- Received, evaluated, and investigated cases on various applications via email and phone to ensure comprehensive case management.
- Escalated issues to appropriate teams, facilitating timely resolutions and effective collaboration.
- Responded to user-related technical and business inquiries, providing clear guidance and support.
- Creation of Knowledge pages based on different projects
- Private/Public
IT Consultant
Getronics
12.2016 - 10.2018
- Working for DG SANTE - Reception, evaluation and investigation of the received cases about different applications, by email or phone.
- Escalated issues to appropriate teams, facilitating timely resolutions and enhancing communication between business and developers.
- Responded to technical and business inquiries from users, providing clear guidance and support to resolve issues effectively.
- Conducted rigorous testing of various applications including EUCEG, CPNP, ADNS, ECCNET, and iRASFF to ensure functionality and compliance.
- Private/Public
Customer Service Representative
Betsson Ltd
Ta' Xbiex
01.2012 - 05.2012
- Assisted English-speaking customers via phone, email, and online live chat, ensuring timely resolution of inquiries.
- Provided customer support in igaming industry, addressing user concerns and enhancing user satisfaction.
- Facilitated communication in English, Italian, and French to enhance customer support experience.
Customer Support Agent
Neogames Ltd.
Sliema
06.2011 - 12.2011
- Managed customer requests via telephone and email in English and Italian, ensuring timely and effective resolution.
- Addressed customer service enquiries quickly and accurately.
- Supported iGaming customers by addressing inquiries and providing solutions, enhancing overall user satisfaction.
- Orchestrated the implementation of a new CRM system, enhancing data accuracy and customer relationship management.
- Coordinated scheduling of new product deliveries to ensure timely arrival at distribution centres.
Account Manager CSD/VIP
Neogames Ltd.
Sliema
02.2010 - 12.2010
- Managed incoming emails and phone calls from VIP players, addressing their needs and coordinating gaming text translations from English to Italian, handling cash out issues, collaborating with fraud department, and verifying compliance in the Italian market daily.
- Utilised English and Italian as main working languages, with frequent use of French and occasional use of Spanish.
- IGaming
Customer Support Agent
Neogames Ltd.
Sliema
05.2009 - 01.2010
- Addressed customer service enquiries quickly and accurately.
- Managed customer requests via telephone and email in English and Italian.
- Assisted clients with inquiries regarding IGaming services.
- Orchestrated the implementation of a new CRM system, enhancing data accuracy and customer relationship management.
- Scheduled new product deliveries.
Education
Diploma - Tourism and Hotel Reception, Italian, History, Law and Economics, Physical Training, Mathematics and Information Technology, Earth Science and biology, English, French, Nutrition principles, Geography of cultural and tourist resources, word processing, secretarial and management applications, reception service and administration practice, Hotel management, Food and Beverage
2 I.P.S.S.A.R Pellegrino Artusi
Rome01-1997
Skills
- Sales management
- Budget management
- Financial analysis
- Data analysis
- Supply chain management
- Inventory control
- Logistics coordination
- Technical troubleshooting
- Customer relationship management
Languages
Italian
Proficient
C2
English
Proficient
C2
French
Proficient
C2
Position
IT Consultant
Interests
- Music
- Football
- Cinéma
- Computer
Timeline
Co-founder and Co-Owner
Italyan Flavours s.r.l.
01.2024 - 10.2025
Senior Agent -eGrants
ARHS Development
02.2023 - 07.2023
Technical/Operator
Netcompany-Intrasoft
10.2018 - 01.2022
IT Consultant
Getronics
12.2016 - 10.2018
Customer Service Representative
Betsson Ltd
01.2012 - 05.2012
Customer Support Agent
Neogames Ltd.
06.2011 - 12.2011
Account Manager CSD/VIP
Neogames Ltd.
02.2010 - 12.2010
Customer Support Agent
Neogames Ltd.
05.2009 - 01.2010
Diploma - Tourism and Hotel Reception, Italian, History, Law and Economics, Physical Training, Mathematics and Information Technology, Earth Science and biology, English, French, Nutrition principles, Geography of cultural and tourist resources, word processing, secretarial and management applications, reception service and administration practice, Hotel management, Food and Beverage
2 I.P.S.S.A.R Pellegrino Artusi