Luc De Weerdt
Berlaar
Summary
Experienced IT executive with over 30 years of expertise in IT service delivery, strategic initiatives, and business facing leadership roles. Proven track record in managing large teams, substantial budgets, and driving business value through technology.
Overview
30
30
years of professional experience
Work History
VP, IT Service Delivery
Coca-Cola Europacific Partners
12.2017 - Current
- Company Overview: Coca-Cola Europacific Partners is one of the leading consumer goods companies in the world, serving over 2 million customers in 31 countries, generating €20 billion in revenue through a 44.000 strong workforce.
- Member of the IT Leadership Team, reporting into the Global CIO, accountable for the definition and implementation of the IT Service Delivery Strategy for CCEP
- Managing a global team of 200+ geographically dispersed internal resources and multiple teams from external support partners
- Budget responsibility of up to €180 million in Opex and €25 million Capex
- Accountable for providing the following services :
- IT Service Desk, Workplace Services, Application Management Services, Infrastructure and Cloud Support Services, Deskside Support Services, Security Operations Services, Service Management
- Improved Service 9-fold whilst reducing cost on like for like basis by 17%, increased customer & stakeholder satisfaction (84% => above 86%, LT feedback 6.5 => 7.8) & reduced headcount by 40% whilst increasing engagement scores of the team (69 => 84)
CIO, Northern Europe Business Unit
Coca-Cola European Partners
06.2016 - 12.2017
- Reporting into Global CIO with dotted line into Northern Europe Business Unit GM. Permanent member of both IT and NEBU Executive teams.
- Strategic partner for the BU for all IT related topics
IT Director, Strategic Initiatives Northern Europe
Coca-Cola Enterprises
01.2014 - 06.2016
- Reporting into the Global CIO
- Responsible for embedding the services, solutions & technologies delivered by IT into the Northern Europe business unit
- Provide Account Management services to key business partners through communicating, liaising, and facilitating the delivery of IT services
IT Director, Strategic Initiatives BeNeLux
Coca-Cola Enterprises
10.2009 - 01.2014
- Reporting into European IT Director with dotted line into BeNeLux BU GM
- Strategic partner for the BU for all IT related topics
- Enterprise accountability for helpdesk and 2nd level application support services
- Accountable for project to implement SAP Order To Cash
Senior Manager, European Application Support
Coca-Cola Enterprises
01.2009 - 10.2009
- Single point of contact for the European business for escalation and resolution of application related issues
- Management of external service providers
- Responsible for Application Support related Service Levels delivered to the European Business Units
Senior Manager, Field IT BeNeLux
Coca-Cola Enterprises
12.2005 - 01.2009
- Managing the team that provides technical support on PC’s, PC Applications, Local Computerroom infrastructure, PABX, network cabling and handheld devices
Senior Manager, Global Service Management
Coca-Cola Enterprises
10.2000 - 12.2005
- Defining, implementing and managing ITIL based Service Management processes
Senior Manager, European Support Center
Coca-Cola Enterprises
01.199 - 09.200
- Setting up and running of a European IT Help Desk and Operations team
European Help Desk Supervisor
Coca-Cola Enterprises
04.1998 - 12.1998
- Responsible for the operational running of the Helpdesk for Belgium and The Netherlands
Technical Support Specialist
Coca-Cola Enterprises
06.1994 - 03.1998
- Responsible for the technical support of PC’s, PC peripherals, PC applications, File and Print servers, PABX and the LAN
Soft- & Hardware Support Engineer
Compuserv N.V.
12.1992 - 06.1994
- Installation and Technical Support of servers and LAN’s
- First line support for internally developed applications (stock keeping application, financial application, etc.)
- Provide training to Customers on internally developed applications and hardware
Order Processor
COBE International
10.1992 - 12.1992
- Order taking for medical supplies
- Writing of macro’s in Excel
Teacher
European University Antwerp
09.1991 - 06.1992
- Teaching of Informatics, Dutch, and Biology to high school and university students
Education
Graduate/Bachelor - Electro-Mechanics option Industrial Informatics
Vrij Technisch Instituut
Borgerhout01.1991
A2 - Electronics
Vrij Technisch Instituut
Lier01.1988
Skills
- Team Leadership
- Relationship Building
- Coaching and Mentoring
- Operations Management
- Customer Service
- Decision-Making
- Critical Thinking
- Complex Problem-Solving
- Strategic Planning
Languages
Dutch
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
French
Intermediate (B1)
German
Beginner (A1)
Personal Information
- Date of Birth: 12/04/70
- Marital Status: Married – 2 children
Timeline
VP, IT Service Delivery
Coca-Cola Europacific Partners
12.2017 - Current
CIO, Northern Europe Business Unit
Coca-Cola European Partners
06.2016 - 12.2017
IT Director, Strategic Initiatives Northern Europe
Coca-Cola Enterprises
01.2014 - 06.2016
IT Director, Strategic Initiatives BeNeLux
Coca-Cola Enterprises
10.2009 - 01.2014
Senior Manager, European Application Support
Coca-Cola Enterprises
01.2009 - 10.2009
Senior Manager, Field IT BeNeLux
Coca-Cola Enterprises
12.2005 - 01.2009
Senior Manager, Global Service Management
Coca-Cola Enterprises
10.2000 - 12.2005
European Help Desk Supervisor
Coca-Cola Enterprises
04.1998 - 12.1998
Technical Support Specialist
Coca-Cola Enterprises
06.1994 - 03.1998
Soft- & Hardware Support Engineer
Compuserv N.V.
12.1992 - 06.1994
Order Processor
COBE International
10.1992 - 12.1992
Teacher
European University Antwerp
09.1991 - 06.1992
Graduate/Bachelor - Electro-Mechanics option Industrial Informatics
Vrij Technisch Instituut
A2 - Electronics
Vrij Technisch Instituut
Senior Manager, European Support Center
Coca-Cola Enterprises
01.199 - 09.200
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