Luanna Morais Villaça
Brussels,Belgium
Summary
Dedicated professional with strong expertise in customer service, active listening, and teamwork. Proven ability to effectively address customer needs and foster a collaborative work environment. Committed to leveraging skills to enhance customer satisfaction and contribute to team success.
Overview
8
8
years of professional experience
Work History
Optical assistant
Ace&Tate
Brussels, Brussels Capital
01.2023 - Current
- Correctly identified client needs, providing tailored, personalised guidance to ensure outstanding customer experiences.
- Processed customer payments and provided receipts for services and purchases.
- Performed frame repairs and adjustments for customer comfort.
Sales assistant
Victoria's Secret
Faro, Portugal
03.2018 - 11.2021
- Assisted customers with product selection for optimal satisfaction.
- Assisted in visual merchandising, improving shop floor appeal.
- Operated cash registers with accuracy and processed cash and card transactions.
Barista
Areas
Faro, Portugal
03.2017 - 11.2017
- Managed high volume orders during peak hours maintaining quality of service.
- Ensured customer satisfaction by providing top-quality coffee and beverages.
- Performed cash handling duties accurately to maintain financial integrity.
Education
Diploma of Higher Education - Human Resources
Unicesumar
Brussels, Brussels Capital 01.2024 -
GCSEs -
Colégio Estadual José Valente
Néropolis Brazil 01.2012 - 12.2012
Skills
- Customer Service
- Active Listening
- Team Work
Languages
Portuguese
Native
French
Fluent
English
Advanced
Timeline
Diploma of Higher Education - Human Resources
Unicesumar
01.2024 -
Optical assistant
Ace&Tate
01.2023 - Current
Sales assistant
Victoria's Secret
03.2018 - 11.2021
Barista
Areas
03.2017 - 11.2017
GCSEs -
Colégio Estadual José Valente
01.2012 - 12.2012
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