Luanna Morais Villaça
Brussels,Belgium
Summary
Dedicated professional with strong expertise in customer service, active listening, and teamwork. Proven ability to effectively address customer needs and foster a collaborative work environment. Committed to leveraging skills to enhance customer satisfaction and contribute to team success.
Overview
8
8
years of professional experience
Work history
Optical assistant
Ace&Tate
Brussels, Brussels Capital
2023.01 - Current
- Correctly identified client needs, providing tailored, personalised guidance to ensure outstanding customer experiences.
- Processed customer payments and provided receipts for services and purchases.
- Performed frame repairs and adjustments for customer comfort.
Sales assistant
Victoria's Secret
Faro, Portugal
2018.03 - 2021.11
- Assisted customers with product selection for optimal satisfaction.
- Assisted in visual merchandising, improving shop floor appeal.
- Operated cash registers with accuracy and processed cash and card transactions.
Barista
Areas
Faro, Portugal
2017.03 - 2017.11
- Managed high volume orders during peak hours maintaining quality of service.
- Ensured customer satisfaction by providing top-quality coffee and beverages.
- Performed cash handling duties accurately to maintain financial integrity.
Education
Diploma of Higher Education - Human Resources
Unicesumar
Brussels, Brussels Capital 2024.01 -
GCSEs -
Colégio Estadual José Valente
Néropolis Brazil 2012.01 - 2012.12
Skills
- Customer Service
- Active Listening
- Team Work
Languages
Portuguese
Native
French
Fluent
English
Advanced
Timeline
Diploma of Higher Education - Human Resources
Unicesumar
2024.01 -
Optical assistant
Ace&Tate
2023.01 - Current
Sales assistant
Victoria's Secret
2018.03 - 2021.11
Barista
Areas
2017.03 - 2017.11
GCSEs -
Colégio Estadual José Valente
2012.01 - 2012.12