Lu ZHONG
Brussels
Summary
Motivated and detail-oriented candidate with excellent communication and organizational skills, seeking a Customer Service Coordinator internship at EF Education First in Brussels. Passionate about providing outstanding client support and creating seamless customer experiences in a dynamic, multicultural environment.
Overview
1
1
year of professional experience
Work History
Customer Support Specialist
Uoffer Global (Remote)
11.2023 - 07.2024
- Provided tailored guidance to over 90 clients, ensuring satisfaction during application processes for academic programs.
- Managed documentation, including CVs, recommendations, and visa applications, with 100% accuracy.
- Enhanced customer interaction by leveraging online tools for streamlined communication.
Education
MASTER OF MULTILINGUAL COMMUNICATION - CROSS-CULTURAL COMMUNICATION MANAGEMENT
KU Leuven
06.2025
BACHELOR OF FRENCH LANGUAGE -
Southwest Minzu University
06.2024
Skills
- Customer Service: Strong ability to handle inquiries, provide solutions, and maintain a positive client experience
- Communication: Fluent in French, English, and Mandarin, with experience in addressing diverse audiences
- Administrative Expertise: Proficient in managing documents, pre-departure preparations, and CRM systems
- Technology Proficiency: Skilled in Word, Excel, and online communication tools such as Zoom and Teams
- Adaptability: Proven ability to manage multiple tasks in fast-paced, multicultural environments
Languages
Chinese (Mandarin)
First Language
English
Advanced (C1)
C1
French
Advanced (C1)
C1
Italian
Elementary (A2)
A2
Timeline
Customer Support Specialist
Uoffer Global (Remote)
11.2023 - 07.2024
MASTER OF MULTILINGUAL COMMUNICATION - CROSS-CULTURAL COMMUNICATION MANAGEMENT
KU Leuven
BACHELOR OF FRENCH LANGUAGE -
Southwest Minzu University
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