László Grünvald
Front Office Manager
Budapest
Summary
Ibis Centrum for me has always been a Flagship of the Company. I had also the pleasure to shadow a former GM for 3 month there in the past.
It is a very aspiring mission to lead Ibis Centrum, one of the brand's most dynamic properties!
My dynamic, customer and staff focused orientation with extensive operational experience, excelling in relationship building and team leadership would be ideal.
As a multi-tasking Manager my goal is to create positive workplace culture and high-performing TEAMs.
The key is to manage the high-performing, centrally located Ibis Centrum, turning operational challenges into opportunities through effective team leadership and a focus on excellence.
Overview
15
15
years of professional experience
Work History
Front Office Manager
Ibis Styles Budapest City
04.2017 - Current
- Always keen on creating a positive work environment by highlighting teamwork, open communication, and continuous employee development opportunities.
- Aim to think on hotel level by managing daily operations for smooth functioning of the property, ensuring high-quality standards in all departments.
- Leading by example together with the team to build a welcoming atmosphere for guests by cultivating a culture of exceptional service among staff members.
- Conducting daily operations, addressing any issues promptly to minimize disruptions to guest services.
- Assisting in the creation of long-term strategic plans for the hotel''s continued growth and success.
- Coordinating with multiple departments to ensure seamless operations, leading to enhanced customer experience.
- Introduced a new digital booking and archiving technology into day-to-day operations that simplified workflow processes ultimately contributing towards greater overall productivity.
Front Office Manager
Novotel Budapest Centrum
05.2010 - 04.2017
- Coached employees through day-to-day work and complex problems.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
- Established new guest feedback system to capture insights, leading to tailored service improvements.
- Fostered culture of excellence within front office team, leading by example and encouraging continuous learning.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Bachelor of Science - Economist in Tourism And Hotel Industry
Kodolányi János University
Székesfehérvár 04.2001 -
Skills
Customer and staff relationship management
Exstensive and practical hotel management experience
Proficient in independent decision-making
Team-oriented mindset
Leading by example
Timeline
Front Office Manager
Ibis Styles Budapest City
04.2017 - Current
Front Office Manager
Novotel Budapest Centrum
05.2010 - 04.2017
Bachelor of Science - Economist in Tourism And Hotel Industry
Kodolányi János University
04.2001 -